Prior Authorization Supervisor

Prior Authorization Supervisor, Speciality Testing

Schedule: Mon-Fri, 8am-5pm ET

Location: Remote, United States

Pay range: $52,200.00 - $92,600.00 a year

Primary Responsibilities:

• Oversee work assignments, ensuring efficient task distribution and timely completion.

• Generate and analyze inventory reports to guide decision-making.

• Proactively assess inventory throughout the day to optimize workflow and prioritize urgent cases.

• Communicate effectively with various departments to resolve discrepancies, including missing work files and IT platform issues.

• Audit employee work for accuracy, providing constructive feedback and coaching to enhance performance.

• Conduct one-on-one meetings with employees, fostering professional growth and setting annual goals.

• Offer timely support by answering employee and stakeholder inquiries.

• Train new hires and develop comprehensive training resources.

• Create and interpret complex SOPs, job aids, and special workflows for diverse processes.

• Design and lead engaging team meetings.

• Navigate multiple platforms and websites to facilitate prior authorization tasks.

• Perform specimen history research to assist with escalations, training, and troubleshooting.

• Deliver exceptional customer service with professionalism, patience, and empathy.

• Escalate critical issues to leadership when necessary.

• Identify and recommend process improvements to enhance efficiency.

• Maintain a thorough understanding of policies, guidelines, and payer requirements related to specialty testing (such as oncology, women's health, and other advanced diagnostics).

• Ensure compliance with specialty test regulations and proactively address any policy updates that impact workflow.

• Meet deadlines consistently while maintaining high accuracy and minimal errors.

• Complete required trainings punctually and thoroughly.

Qualifications:

• High school diploma or equivalent required; associate degree or higher strongly preferred.

• Minimum 3 years of relevant work experience required.

• Minimum 1 year of experience in prior authorizations strongly preferred (concurrent experience acceptable).

• 3+ years of leadership experience strongly preferred.

• Minimum 2+ years prior work experience in insurance claims, pre-authorization, and medical benefits strongly preferred.

• Utilize MS Excel, Word and Outlook; PowerPoint proficiency preferred

• Experience with specialty testing (such as oncology, women's health, and other advanced diagnostics) preferred.

• Proven ability to identify improvement opportunities and implement recommendations preferred.

Additional Desired Skills:

• Exceptional interpersonal communicator with the ability to build rapport and motivate teams.

• Strong problem-solving and decision-making abilities.

• Detail-oriented with a proven track record of delivering results.

• Comfortable managing performance in a production-driven environment while enforcing company policies.

• Demonstrates integrity, trustworthiness, accountability, and respect in all professional interactions.

• Maintains confidentiality and upholds high ethical standards.

• Strong verbal and written communication skills.

• Self-motivated with the ability to thrive under pressure in a dynamic environment.

• Reliable and punctual.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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