Senior Group Sales Manager

Job Description

What you will be doing:

Reporting to the Director of Group Sales, responsibilities and essential job functions include but are not limited to the following:

• Consistently deliver professional, friendly, and engaging service to both internal and external clients.
• Prospect, solicit, and contract group and banquet business through strategic action planning, market research, and direct sales efforts.
• Achieve or exceed monthly, quarterly, and annual sales goals by developing new accounts and maintaining existing ones.
• Sell hotel guest rooms, meeting space, and related services including food and beverage, AV, and outlet venues, ensuring alignment with customer expectations and hotel revenue targets.
• Establish parameters, quote and negotiate rates within established guidelines, and confirm group bookings through executed written contracts.
• Maintain detailed account, contact, and activity records using Opera Cloud Sales System and other relevant platforms.
• Travel to target markets for client meetings, sales calls, tradeshows, promotional events, and conferences as required.
• Build and maintain strong relationships with key stakeholders including existing and potential clients, Accor Global Sales Offices, local tourism boards, and sister properties within the Accor portfolio.
• Monitor market trends and gather competitive intelligence to identify and capitalize on new group sales opportunities.
• Organize and host site inspections, FAM trips, and other client engagement events to promote the hotel and its offerings.
• Strengthen partnerships with GSOs and key accounts to maximize revenue opportunities.
• Coordinate closely with internal departments such as Event Services, Front Office, and Catering to ensure all contractual details are executed and client satisfaction is achieved
• Develop and present weekly, monthly, quarterly, and annual sales reports as required.
• Mentor and support junior sales team members to drive performance and development.
• Act as a collaborative team player, supporting other group colleagues and ensuring seamless coverage during team members’ travel or time off
• Uphold all departmental policies, procedures, and safety standards.
• Balance operational, administrative, and client needs effectively.
• Perform other job-related duties as assigned

Qualifications

• Minimum of three years of sales experience
• Bachelor’s degree preferred
• Proven ability to build relationships and find new business: prospecting, networking, site inspections and sales calls
• Excellent verbal and written communication skills and strong attention to detail
• Excellent time management skills
• Keep abreast of industry trends and share information with all staff
• Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously
• Superior problem-solving/strategizing skills
• Excellent overall computer skills including Microsoft applications, with advanced knowledge of Excel and PowerPoint, and Opera Cloud/ Sales
• Proactive mindset to anticipate and support changes in our business
• Conformity to the highest standards of personal integrity and ethical behavior
• Exceptional customer service abilities

Physical Aspects of Position (include, but are not limited to):

• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramp

Additional Information

Salary Range: $92,000.00 to $120,000.00 USD Gross annually

Visa Requirements:
Must have proof of eligibility to work in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont San Francisco is an Equal Employment Opportunity Employer EEOE M/F/V/D