Growth & Operations Specialist

This opportunity would be with Tools for Humanity.

Location: London

About the Team:

The Market Operations team oversees the launch strategy and deployment of World across all markets. This team deploys and manages all orbs worldwide and serves as the primary point of contact for local Operators. This team is responsible for effectively onboarding active users to World. Overall, the Growth & Operations team is on the frontlines of Tools for Humanity’s ambitious mission of helping to build a globally-inclusive identity and financial network.

The Market Operations team consists of three subteams 1) Expansion 2) Growth Operations and 3) Central Operations. The Expansion team is responsible for the market assessment, setup, and initial go-to-market. The Growth Operations team is responsible for ongoing management, partnerships, business development, and marketing within the region. The Central Operations team enables operational excellence by ensuring alignment across all markets and providing Support and global Operator communications. All subteams work cross-functionally with many other areas of the business to ensure the successful adoption and distribution of the World token.

About the Opportunity:

We are looking for an experienced, highly motivated individual based in the UK to build the supply infrastructure and drive user adoption as part of the Growth Operations team. Growth Specialists coordinate and support a network of local Operators and, ultimately, oversee the design and implementation of growth strategy and operations within their respective region

Key Responsibilities:

• Build. Build and maintain relationships with Operators across your region. Provide motivation, advice, and support to the Operators in order to ensure optimal performance and hit regional growth goals. Work closely with them on the ground.
• Strategize. Design and execute local growth strategy by analyzing internal data and market insights and leveraging local opportunities. Conduct market research and run data analysis to inform decision making.
• Strengthen. Continuously strive to improve Operator operations by strengthening internal processes and logistics, while providing feedback to relevant teams.
• Collaborate. Work cross-functionally with many teams, including Product and Economics, to ensure that Operators are incentivized properly and users stay engaged and contribute to further growth.

About You:

• You have 5+ years of relevant experience. You have succeeded in high-performance operations, business development, or sales roles in the UK before.
• You’re scrappy. You enjoy working as part of a fast-moving, dynamic team and are willing to contribute wherever needed to make an impact.
• You have strong cross-cultural competency. You are able to communicate and do business across different cultures and countries and have experience working in cross-cultural environments.
• You have strong interpersonal skills. You are able to manage and nurture high-performing relationships with local Orb Operators in the UK. You know that no two people are the same and are able to mediate and resolve conflicts.
• You’re innovative. You love coming up with solutions to unconventional problems and taking action. 
• You’re analytical. You make data-driven decisions and are eager to contribute to larger strategy conversations.
• You’re based in the UK, and are ready to travel. You have extensive experience living and working in the UK, but are also able to spend 50-75% of your time on the road to drive growth in your region.