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Full-Time

Senior Manager of Customer Success

West

Confirmed live in the last 24 hours

EvenUp

EvenUp

201-500 employees

Access to justice for injury victims

AI & Machine Learning
Financial Services

Senior

Atlanta, GA, USA

Category
Customer Experience
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Marketing
Requirements
  • 5+ years of experience in customer success, account management, or a related field, with at least 2 years in a leadership role.
  • Based in Mountain or Pacific Time Zones.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and internal stakeholders.
  • Strategic thinker with the ability to develop and execute customer success initiatives.
  • Ability to travel 1-2 weeks a month for client meetings or industry events, if required.
  • Experience working in a SaaS or technology-driven environment preferred.
  • Experience working in legal technology or experience in the legal profession preferred.
Responsibilities
  • Lead and mentor one of our customer success teams (6-10 CSMs), providing guidance, support, and coaching to ensure high performance and professional growth.
  • Develop and implement strategies to drive platform utilization and customer satisfaction, leveraging data-driven insights and best practices.
  • Proactively identify opportunities for upselling and cross-selling additional services or features to existing clients.
  • Establish and maintain strong relationships with key clients, serving as a trusted advisor and advocate for their needs and priorities.
  • Collaborate cross-functionally with sales, product, and marketing teams to ensure a seamless customer experience.
  • Analyze customer feedback and data to identify trends, issues, and areas for improvement and develop action plans to address them.
  • Serve as the voice of the customer within the organization, advocating for their needs and influencing product development and enhancements.
  • Develop and maintain a deep understanding of EvenUp’s products, services, and industry trends to effectively support and advise clients.
  • Stay abreast of emerging technologies and best practices in customer success and apply them to enhance the customer experience and drive business results.

EvenUp seeks to level the legal playing field for injury victims, ensuring they receive fair justice regardless of their financial standing or demographic background. This dedication to equitable treatment makes it an appealing workplace for those passionate about social justice and legal equity. The company's focused approach not only advances the cause of the underrepresented but also fosters a supportive and mission-driven culture among its employees.

Company Stage

Series A

Total Funding

$64.9M

Headquarters

San Francisco, California

Founded

2019

Growth & Insights
Headcount

6 month growth

17%

1 year growth

125%

2 year growth

604%