Partner Success – Regional Lead
Remote
Posted on 11/30/2023
INACTIVE
Waymark

51-200 employees

Local care coordination for Medicaid patients
Company Overview
Waymark stands out as a desirable workplace due to its commitment to community-based healthcare, providing Medicaid recipients with comprehensive local care teams that leverage proprietary data science for targeted, evidence-based interventions. The company's focus on improving access and quality of care for underserved populations demonstrates a meaningful competitive advantage in the healthcare sector. Additionally, Waymark's use of advanced analytics to understand and enhance user experience on their website reflects a dedication to continuous improvement and operational excellence.
Consulting
Data & Analytics

Company Stage

Series A

Total Funding

$87M

Founded

2021

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

16%

1 year growth

61%

2 year growth

618%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
Marketing
CategoriesNew
Sales & Account Management
Growth & Marketing
Customer Success & Support
Requirements
  • 7+ years experience managing senior relationships at MCOs and providers, developed through roles in consulting, customer success and/or account management, preferably including work at fast growing health tech or services companies
  • Significant experience with Medicaid transformation, value-based contracts and primary care providers, including health system owned groups, CINs, community health centers and independent practices.
  • Customer-focused mindset, with excellent client, communication and interpersonal skills
  • Experience collecting and analyzing data, and making data-driven presentations
  • Proactive and self-motivated with a strong sense of ownership and accountability
  • Ability to work independently and in a team in a fast-paced, cross-functional environment
  • Strong organizational and time management skills
  • Flexible and adaptable to the changing needs of a fast growing start up
  • Deep commitment to improving healthcare for underserved populations
Responsibilities
  • Relationship Management: Act as the primary point of contact with key partners, ensuring a strong understanding of varied stakeholders’ needs and interests. Work with colleagues from Implementation, Operations, Clinical and other Waymark teams to ensure partner touch points align with these goals.
  • Partner Onboarding: With Implementation, ensure a smooth onboarding process for new partners, ensuring 1) they have a clear understanding of the organization's products or services and how to effectively utilize them, and 2) Waymark teams have a clear understanding of our partners’ needs and preferences.
  • Account Planning: Develop a strategic plan for each partner that guides Waymark to meet their needs effectively, and supports successful Waymark operations and growth. Lead routine planning for each partner to assess customer health, define goals, and support relationship building, retention and expansion. Work with cross-functional teams to execute on the account plans.
  • Joint Operating Committees (JOCs): Organize and lead JOCs with partners. Lead presentation and report creation to demonstrate Waymark progress and impact and gain support for activities and changes that can increase performance.
  • Proactive Support and Issue Resolution: Anticipate partner needs and concerns proactively. Monitor performance data in partnership with Operations, identify potential issues or areas for improvement, and take action to address these opportunities quickly.
  • Voice of the Customer: Collect and analyze qualitative and quantitative partner feedback to identify trends, opportunities, and areas for improvement. Represent partners’ interests at Waymark, regularly sharing customer insights and recommendations. This includes input for operations and product development, sharing success stories, and collaborating with Marketing to promote our partners’ experience externally.
  • Renewal and Retention: Manage the renewal process for existing partners, ensuring timely contract renewals and minimizing churn. Use JOCs and other touch points to demonstrate the value and ROI of Waymark, and address any concerns or issues.
  • Growth: Through a combination of market and customer analysis, and broad relationship development, identify opportunities for growing Waymark’s assigned Medicaid population with our MCO and provider partners. Work with colleagues across Partnerships and other Waymark teams to realize these growth opportunities.
Desired Qualifications
  • Master’s degree (MBA, MPH, MHA or similar)
  • Experience with clinical operations and social and/or behavioral health integration
  • Knowledge of industry trends and best practices in customer success management
  • Proficiency in CRM software and other customer success tools