Full-Time

Customer Success Lead

Payors

Posted on 7/24/2024

Stellar Health

Stellar Health

201-500 employees

Web-based application for value-based healthcare

Biotechnology
Healthcare

Compensation Overview

$120k - $140kAnnually

+ Annual Performance Based Bonus + Equity Grant

Mid, Senior

New York, NY, USA

Hybrid position requiring in-office presence.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • You have at least **4 years** of previous work experience a customer facing role, with preference for candidates who have worked in healthcare AND have worked with customers under long term (one year or more) contracts
  • Prior experience working with VBC, Risk Adjustment or Quality programs
  • You are skilled at customer management and can build relationships as a trusted & respected thought-partner
  • You are able to challenge the customer’s thinking through insights and analysis and use data to demonstrate ROI
  • You are experienced in prioritization and project management
  • You are an exceptional communicator, and are able to crisply articulate problems and solutions even when operating under uncertainty
  • You have the ability to balance multiple priorities, communicate roadblocks, and work effectively within a small and nimble team.
Responsibilities
  • Defining and owning the overall Customer Success strategy for your customers. Once this strategy is set, you will actively analyze and monitor trends in data to ensure we are on track to hit key performance metrics.
  • Driving end-to-end customer performance by proactively identifying and mitigating risks while spotting and leveraging opportunities for account expansion and increased customer outcomes.
  • Partnering with our growth team on upsell and renewal strategy, working to strategically expand customer accounts where it makes sense for our business.
  • Managing external and internal stakeholders - you will need to be able to quickly build trusted relationships with varying seniority levels, deploying effective storytelling and prioritization as needed.
  • Flexing your data and analytics chops on a regular basis. You should be comfortable using data to help you understand how your customers are performing, which levers you may need to pull to drive more ROI, and accurately communicate how Stellar is contributing to customer goals.

Stellar Health provides a web-based application aimed at improving value-based care in the healthcare sector. The main product, the Stellar App, is designed to fit into the daily workflows of healthcare providers, including physicians, health systems, and insurance companies. It consolidates various tools and spreadsheets into one platform, making it easier for providers to manage patient care across different health plans. The app prompts users with real-time notifications to complete specific tasks that enhance patient outcomes, supported by an incentive structure that encourages engagement with the platform. Stellar Health partners with payors and healthcare systems, generating revenue by helping them achieve better patient outcomes and financial performance. The goal of Stellar Health is to empower healthcare providers to deliver high-quality care while controlling costs.

Company Stage

Series B

Total Funding

$68.1M

Headquarters

New York City, New York

Founded

2018

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Integration with AI tools can improve patient care opportunities and outcomes.
  • Telehealth expansion can enhance Stellar Health's platform capabilities.
  • EHR interoperability standards facilitate better platform integration with healthcare systems.

What critics are saying

  • Integration challenges with Vim's technology may disrupt service delivery.
  • Rapid expansion may strain resources and cause operational inefficiencies.
  • Dependence on specific web browsers could limit user accessibility.

What makes Stellar Health unique

  • Stellar Health offers a unique incentive structure for value-based care engagement.
  • The platform integrates real-time data to enhance patient-provider communication.
  • Stellar Health consolidates payor-specific tools into a unified application.

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Benefits

Competitive salary

Medical, dental, vision, life and disability coverages

401k program

Fully paid family leave and flexible vacation

INACTIVE