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Full-Time

Customer Success Lead

Payors

Confirmed live in the last 24 hours

Stellar Health

Stellar Health

51-200 employees

Web-based application for value-based healthcare

Hardware
Biotechnology
Healthcare

Compensation Overview

$120k - $140kAnnually

+ Annual Performance Based Bonus + Equity Grant

Mid, Senior

New York, NY, USA

Category
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • You have at least **4 years** of previous work experience a customer facing role, with preference for candidates who have worked in healthcare AND have worked with customers under long term (one year or more) contracts
  • Prior experience working with VBC, Risk Adjustment or Quality programs
  • You are skilled at customer management and can build relationships as a trusted & respected thought-partner
  • You are able to challenge the customer’s thinking through insights and analysis and use data to demonstrate ROI
  • You are experienced in prioritization and project management
  • You are an exceptional communicator, and are able to crisply articulate problems and solutions even when operating under uncertainty
  • You have the ability to balance multiple priorities, communicate roadblocks, and work effectively within a small and nimble team.
Responsibilities
  • Defining and owning the overall Customer Success strategy for your customers. Once this strategy is set, you will actively analyze and monitor trends in data to ensure we are on track to hit key performance metrics.
  • Driving end-to-end customer performance by proactively identifying and mitigating risks while spotting and leveraging opportunities for account expansion and increased customer outcomes.
  • Partnering with our growth team on upsell and renewal strategy, working to strategically expand customer accounts where it makes sense for our business.
  • Managing external and internal stakeholders - you will need to be able to quickly build trusted relationships with varying seniority levels, deploying effective storytelling and prioritization as needed.
  • Flexing your data and analytics chops on a regular basis. You should be comfortable using data to help you understand how your customers are performing, which levers you may need to pull to drive more ROI, and accurately communicate how Stellar is contributing to customer goals.

Stellar Health Group, Inc. provides a web-based application called the Stellar App that enhances the delivery of value-based care by integrating into healthcare practices' workflows. The app consolidates various payor-specific tools into a single platform, making it easier for healthcare providers to manage patient care. What sets Stellar Health apart is its incentive structure that motivates providers to complete tasks that improve patient outcomes, along with real-time notifications to drive engagement. The company's goal is to empower healthcare providers to deliver high-quality care while controlling costs.

Company Stage

Series B

Total Funding

$74.9M

Headquarters

New York City, New York

Founded

2018

Growth & Insights
Headcount

6 month growth

-14%

1 year growth

-13%

2 year growth

-13%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $60M Series B funding round led by General Atlantic and other prominent investors positions Stellar Health for significant growth and expansion.
  • Strategic partnerships, such as with Vim for point-of-care connection, enhance the platform's capabilities and provider engagement, potentially leading to better patient outcomes.
  • The appointment of experienced leaders like Adam Gail as Chief Revenue Officer and Rebecca Schwietz as Chief Operating Officer strengthens the executive team, driving the company's strategic vision forward.

What critics are saying

  • The healthcare technology sector is highly competitive, and Stellar Health must continuously innovate to maintain its edge.
  • Integration challenges with partners like Vim could pose operational risks and affect the seamless delivery of value-based care.

What makes Stellar Health unique

  • Stellar Health's platform uniquely integrates various payor-specific tools into a single application, simplifying patient care management across different health plans.
  • The company's incentive structure, which motivates healthcare providers to complete actionable tasks in real-time, sets it apart from competitors who may not offer such direct engagement methods.
  • Stellar Health's focus on value-based care and real-time notifications ensures that providers are consistently aligned with high-quality care principles, unlike traditional fee-for-service models.

Benefits

Competitive salary

Medical, dental, vision, life and disability coverages

401k program

Fully paid family leave and flexible vacation