Team Lead – Talent Acquisition

Key Responsibilities:

Recruitment Strategy and Planning:

• Develop and implement recruitment strategies, plans, and campaigns to support the organization's volume hiring needs for BPO operations.

• Collaborate with senior leadership, HR stakeholders, and hiring managers to understand workforce requirements, forecast staffing needs, and align recruitment strategies with business objectives.

Team Leadership and Management:

• Lead, mentor, and coach a team of recruiters and recruitment coordinators, providing guidance, support, and performance feedback to ensure high-quality, efficient, and effective recruitment processes.

• Set clear goals, targets, and expectations for the recruitment team and monitor performance metrics, such as time-to-fill, candidate quality, and hiring manager satisfaction.

Candidate Sourcing and Engagement:

• Implement proactive and innovative sourcing strategies to attract and engage candidates through various channels, including online job boards, social media, networking events, referrals, and recruitment agencies.

• Build and maintain talent pipelines and candidate databases to ensure a steady flow of qualified candidates for current and future hiring needs.

Selection and Assessment:

• Oversee the screening, assessment, and selection processes for BPO positions, including resume screening, interviews, assessments, and reference checks, to identify top talent and assess fit for role and culture.

• Collaborate with hiring managers to define job requirements, develop selection criteria, and conduct structured interviews to evaluate candidates' skills, experience, and cultural fit.

Recruitment Operations and Compliance:

• Ensure compliance with relevant labor laws, regulations, and company policies throughout the recruitment process, including equal employment opportunity (EEO) practices, data privacy laws, and candidate rights.

• Maintain accurate and up-to-date recruitment records, documentation, and reporting to track recruitment metrics, monitor progress, and support decision-making.

Employer Branding and Candidate Experience:

• Promote the organization's employer brand and value proposition to attract and retain top talent in the BPO industry, enhancing the candidate experience throughout the recruitment journey.

• Partner with marketing and communications teams to develop employer branding materials, content, and messaging for recruitment campaigns and talent acquisition initiatives.

Continuous Improvement and Innovation:

• Identify opportunities to streamline and optimize recruitment processes, tools, and technologies to improve efficiency, effectiveness, and candidate experience.

• Stay abreast of industry trends, best practices, and emerging technologies in recruitment and talent acquisition to drive innovation and competitive advantage.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field (Master's degree preferred).

• 5-7 years of progressive experience in talent acquisition, recruitment, or HR roles, with a focus on volume hiring in the BPO industry.

• Strong leadership and team management skills, with experience leading and developing high-performing recruitment teams.

• Proven track record of success in implementing effective recruitment strategies, sourcing strategies, and candidate engagement initiatives to meet volume hiring targets and business objectives.

• Excellent communication, interpersonal, and negotiation skills, with the ability to build relationships and collaborate effectively with internal stakeholders, candidates, and external partners.

• Knowledge of recruitment best practices, selection techniques, and assessment methodologies, with a focus on diversity and inclusion.

• Familiarity with applicant tracking systems (ATS), recruitment tools, and HR technologies, with the ability to leverage data and analytics for informed decision-making.

• Strong project management skills, with the ability to manage multiple priorities, meet deadlines, and drive results in a fast-paced, dynamic environment.

What’s in it for you?

• Constant Learning and an entrepreneurial growth mindset

• Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Wellbeing sessions, real-time grievance redressal, and work flexibility.

• We are a people-first organization with policies and processes that help you bring the best version of yourself to work, including fast-track growth for high-potential folks

• An opportunity to be associated with the world’s leading brands as clients

• To be a part of an organization with more than 60% of homegrown Leaders

• Customized training programs that are catered to personal and professional development

• We are an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success.

If you’re up for this job, go on and hit the “Apply Now” button!