Full-Time
Healthcare Coordinator
Deadline 7/22/27
PDS Health
Compensation Overview
$18 - $25.50/hr
Naples, FL, USA
In Person
Travel might be required between offices.
Category
 Customer Experience & Support (1) |
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Required Skills
Patient Education
Requirements
- A high school diploma or general education degree (GED) is required.
- Travel might be required between offices.
- Knowledge of office practices, technology applications, and patient insurance.
- Results-oriented approach, including setting realistic goals, meeting commitments, persistence, and daily prioritization.
- Patient advocacy skills, including flexibility, adaptability, empathy, passion, and ethical conduct.
- Process-focused and computer-proficient approach, including data-driven decision-making, attention to detail, organization, structure, and knowledge of operational processes.
- Financial acumen, including understanding profit drivers, using metrics to manage, building financial understanding among staff and clinicians, and understanding local market drivers and competition.
- Influencing skills, including active listening, observing behavior, and creating a win-win need for change.
- Ability to work independently and as part of a team.
- Ability to multitask effectively without compromising work quality.
- Excellent interpersonal, oral, and written communication skills.
- Ability to handle and maintain highly confidential patient records.
- Ability to work in a fast-paced environment.
Responsibilities
- Model company culture, values, standards, and operational best practices based on the We Believe Behavioral Framework.
- Gain a financial commitment from patients to begin the dentistry diagnosed by the Dentist.
- Achieve proficiency in the PDS system and related tools, skills, and talents to assist patients in making decisions suited to their wants and needs.
- Execute the HC Handoff in partnership with each clinician for every examination patient.
- Serve as the subject matter expert on available financial options so patients can choose treatment that fits their budget.
- Professionally overcome common patient objections to starting treatment.
- Obtain necessary insurance pre-authorizations before patients complete treatment when required.
- Ensure the office exemplifies the Comprehensive Care Model within the office and through referrals outside the office.
- Participate actively in daily morning huddles, monthly team meetings, and other required meetings.
- Understand business imperatives and how the role directly affects metrics and results.
- Demonstrate stewardship of the PDS Brand by making decisions consistent with the PDS Brand framework.
- Become knowledgeable about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
- Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
- Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
- Perform other assigned duties and responsibilities.
Desired Qualifications
- Prior coursework or on-the-job training in dentistry, insurance, or business.