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Full-Time

Collections Advisor

Posted on 6/25/2024

Tandem Bank

Tandem Bank

51-200 employees

Offers sustainable financial services and green mortgages

Fintech

Compensation Overview

$26k - $30kAnnually

+ Bonus + Annual Leave + Healthcare Cash Plan + Salary Sacrifice Schemes + Discounts + Additional Perks

Mid, Senior

Cardiff, UK

Category
Commercial Banking
Insurance
Risk Management
Finance & Banking
Required Skills
Communications
Requirements
  • Previous experience in financial services with relevant regulatory appreciation
  • Demonstrable experience of working accounts in arrears
  • Knowledge of FCA rules, delivering fair outcomes to customers, CCA and GDPR regulations
  • Working knowledge of customer services and arrears management in a regulated lending environment
Responsibilities
  • Proactively service requests from customers
  • Manage all customer service-related inbound communication
  • Ensure regulatory transactional documentation is issued accurately
  • Identify situations requiring specialist handling
  • Handle customer complaints and vulnerable customers
  • Manage accounts in arrears and negotiate repayment options
  • Complete Income and Expenditure assessments
  • Stay up to date with Company/regulatory changes
  • Contribute to Company objectives and values
  • Promote a culture of treating customers fairly

Tandem Bank specializes in eco-friendly banking solutions, making it an ideal workplace for those passionate about sustainability. The bank’s focus on green mortgages and home improvement loans using cutting-edge technology not only simplifies financial management for its customers but also fosters a culture of environmental responsibility among its employees. This approach positions Tandem Bank as a leader in sustainable finance, offering a unique and impactful working experience for its team.

Company Stage

Seed

Total Funding

$220.2M

Headquarters

Blackpool, United Kingdom

Founded

2013

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-3%

2 year growth

-5%
INACTIVE