Full-Time

Technical Account Manager

Updated on 4/18/2025

Zscaler

Zscaler

5,001-10,000 employees

Cloud-based cybersecurity and security services

No salary listed

Senior

Company Historically Provides H1B Sponsorship

Chandigarh, India + 1 more

More locations: United States

The job is hybrid, requiring some in-office presence.

Category
Customer Success
Sales & Account Management
Required Skills
Linux/Unix
Requirements
  • 5+ years of experience in customer-facing roles with a blend of technical expertise and account management
  • Demonstrated experience in product feature implementations, and best-practice adoption
  • Experience with operating systems such as Linux, Unix, and Free BSD
  • Experience troubleshooting network issues and familiarity with the necessary tools. (Ping, Traceroute, MTR)
  • Experience of protocols such as HTTP, SMTP, FTP, and DNS
Responsibilities
  • Understanding customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction
  • Building relationships with stakeholders, conduct reviews, and identify growth opportunities
  • Anticipating challenges, provide proactive recommendations, and mitigate risks
  • Understanding of all Zscaler products & service and contribute to best practices for implementing Zscaler products in both internal and customer-facing Knowledge Base
  • Collaborating with teams, including Sales, Support, and Product, to deliver seamless customer experience
Desired Qualifications
  • Experience in running discovery discussions, building High/Low level design and familiarity with managing large-scale deployments or migrations
  • In-depth understanding of enterprise networks, infrastructure and hands-on experience on cloud security technologies (e.g., SASE, SSE, ZTNA)
  • Experience with open-source system administration and authentication protocols like SAML, LDAP, and OAuth

Zscaler provides cloud-based information security services, focusing on internet, web, and cloud security. Its platform acts as a secure gateway that inspects all internet traffic between users and applications, ensuring that threats are identified and stopped before they can access a client's network. This service is particularly aimed at large enterprises and government organizations that are transitioning to cloud and mobile-first strategies. Zscaler operates on a subscription model, allowing clients to select different levels of security and support based on their needs. What sets Zscaler apart from competitors is its strong partner program, which enhances market reach by offering training and resources to partners. The company's goal is to support secure digital transformation for its clients while generating steady revenue through subscription fees.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

San Jose, California

Founded

2008

Simplify Jobs

Simplify's Take

What believers are saying

  • Zscaler's integration with IGEL expands its Zero Trust security solutions.
  • The launch of Asset Exposure Management attracts clients seeking comprehensive cyber risk management.
  • Expansion in India under Anurup Singhal taps into a rapidly transforming digital market.

What critics are saying

  • Increased competition from firms like Wiz could threaten Zscaler's market share.
  • Zscaler's stock is 45% below its all-time high, indicating potential investor concerns.
  • Collaboration with Panjab University may stretch resources, impacting other strategic initiatives.

What makes Zscaler unique

  • Zscaler offers a cloud-based Security as a Service platform, unlike traditional hardware solutions.
  • The company is a leader in the Gartner Magic Quadrant for secure web gateways.
  • Zscaler's Zero Trust architecture aligns with the growing demand for identity-driven security.

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Benefits

Comprehensive health plans

Supportive parental & family leave

On-demand learning & development

Company-sponsored volunteering

Global tuition assistance program

Guilt-free paid time off

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

1%

2 year growth

0%
VentureBeat
Apr 18th, 2025
Identity As The New Perimeter: National Oilwell Varco’S Approach To Stopping The 79% Of Attacks That Are Malware-Free

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More. National Oilwell Varco (NOV) is undergoing a sweeping cybersecurity transformation under CIO Alex Philips, embracing a Zero Trust architecture, strengthening identity defenses and infusing AI into security operations. While the journey is not complete, the results, by all accounts, are dramatic – a 35-fold drop in security events, the elimination of malware-related PC reimaging and millions saved by scrapping legacy “appliance hell” hardware.VentureBeat recently sat down (virtually) for this in-depth interview where Philips details how NOV achieved these outcomes with Zscaler’s Zero Trust platform, aggressive identity protections and a generative AI “co-worker” for its security team.He also shares how he keeps NOV’s board engaged on cyber risk amid a global threat landscape where 79% of attacks to gain initial access are malware-free, and adversaries can move from breach to break out in as little as 51 seconds.Below are excerpts of Philips’ recent interview with VentureBeat:VentureBeat: Alex, NOV went “all in” on Zero Trust a number of years ago – what were the standout gains?Alex Philips: When we started, we were a traditional castle-and-moat model that wasn’t keeping up. We didn’t know what Zero Trust was, we just knew that we needed identity and conditional access at the core of everything. Our journey began by adopting an identity-driven architecture on Zscaler’s Zero Trust Exchange and it changed everything

IGEL
Mar 21st, 2025
Zscaler Showcases Zero Trust Security Integration with IGEL at Now & Next 2025

Zscaler showcases Zero Trust security integration with IGEL at Now & Next 2025.

Investor's Business Daily
Mar 17th, 2025
Google Restarts Acquisition Talks With Cybersecurity Firm Wiz

Wiz competes with Palo Alto Networks (PANW), Zscaler (ZS) and others.

Investing.com
Mar 17th, 2025
TD Cowen maintains Zscaler stock Buy rating, $270 target

Zscaler is expected to provide further updates on its technological advancements during its upcoming Zenith Live event, scheduled to take place from June 2 to June 5, 2025, in Las Vegas.

Yahoo Finance
Mar 16th, 2025
1 Growth Stock Down 45% To Buy Right Now, According To Wall Street

The benchmark SP 500 index is off to a rocky start in 2025, with a year-to-date loss of over 5% already. However, some stocks are bucking the recent market turbulence. Shares of Zscaler (NASDAQ: ZS) have climbed nearly 10% so far this year, partly on the back of a strong financial report for its fiscal 2025 second quarter (which ended Jan. 31). The company is a specialist provider of cybersecurity software, and it's experiencing robust demand from businesses as they try to navigate an increasingly dangerous digital environment. Despite its recent strength, Zscaler stock remains 45% below its all-time high, which was set during the tech frenzy in 2021, so it's not too late for investors to buy