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Full-Time

Customer Success Associate

Supply Chain

Posted on 6/27/2024

Alarm.com

Alarm.com

1,001-5,000 employees

Provides security and smart home solutions

AI & Machine Learning
Consumer Software
Hardware
Data & Analytics

Junior

Vienna, VA, USA

Category
Customer Success
Customer Support
Customer Success & Support
Sales & Account Management
Required Skills
Power BI
Communications
Management
Zendesk
Customer Service
Requirements
  • Experience in tactical order management support (1-3 years)
  • Experience in post-sale account management, customer service or cross-functional support (1-2 years)
  • Excellent verbal communication skills
  • Excellent written communication skills
  • Self-starter who can operate independently
  • Ability and strong commitment to meet deadlines
  • Team player with a positive attitude and high-degree of flexibility
  • Computer proficient
  • Nice-to-have platform experience: Microsoft Teams; PowerBI; Zendesk; Slack
  • Nice to have experience: inventory management or any Supply Chain-related function
Responsibilities
  • Process orders accurately and timely
  • Manage Return Material Authorizations (RMA’s) and stock rotation requests
  • Maintain high degree of quality control and accuracy of completed work
  • Resolve discrepancies (orders, RMAs, invoices)
  • Act as a liaison of information and communicate effectively between departments
  • Collaborate cross-functionally throughout product roadmap transitions
  • Create and/or refine standard operating procedures (SOP) to workflows
  • Work with technical teams to develop and/or enhance automation solutions
  • Provide ad-hoc support
  • Other duties as assigned

Alarm.com provides security and smart home automation solutions for residential and commercial use, emphasizing remote monitoring and control through application-based technology for various Internet of Things (IoT) devices.

Company Stage

Series B

Total Funding

$164.5M

Headquarters

McLean, Virginia

Founded

2000

Growth & Insights
Headcount

6 month growth

2%

1 year growth

3%

2 year growth

7%
INACTIVE