Full-Time
Management
GPI Management
No salary listed
Houston, TX, USA
In Person
Category
 Customer Experience & Support (1) |
|---|
Required Skills
Word/Pages/Docs
Excel/Numbers/Sheets
Requirements
- Fluency in Chinese and English; strong communication and responsibility; proficiency in Microsoft Word and Excel to create and edit documents; ability to learn and use other office software as required; clear and effective English spoken and written communication; professional communication skills and etiquette for face-to-face, phone, and email interactions; good communication, expression, comprehension, and learning ability.
Responsibilities
- Greet and welcome guests warmly and professionally
- Manage guest check-ins and check-outs, ensuring accurate information
- Answer phone calls and address guest inquiries efficiently
- Provide guests with information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly
- Process payments and maintain accurate financial records
- Assist with night audit duties when necessary
- Keep the front desk area clean and organized
Desired Qualifications
- English/Chinese skills preferred, but not required
- Strong guest relations skills with a focus on hospitality
- Proficiency in operating phone systems and managing multiple calls simultaneously
- Knowledge of front desk operations and customer service best practices
- Strong organizational and time management skills
- Ability to handle challenging situations with patience and professionalism
- Familiarity with hospitality management software is a plus
- Multilingual abilities are an asset