Full-Time

Customer Experience Manager

Core Services

Updated on 5/26/2026

Robinhood

Robinhood

1,001-5,000 employees

Commission-free stock trading platform

Compensation Overview

$85.8k - $130k/yr

+ Bonus + Equity Ownership + 401(k) Match

Company Historically Provides H1B Sponsorship

Westlake, TX, USA + 1 more

More locations: Denver, CO, USA

In Person

In-office role; must work on-site at Denver, CO or Westlake, TX.

Category
Customer Experience & Support
Requirements
  • Active FINRA Series 7, 63, and 24 licenses are required (or 9/10)
  • Prior leadership experience (e.g., Team Lead, Supervisor, or Manager) with a proven ability to drive results
  • Strong interpersonal and communication skills, with a passion for mentorship
  • Deep subject matter knowledge in financial services, specifically equities, corporate actions, and retirements
  • Comfortable leading through ambiguity and organizational change
Responsibilities
  • Coach and develop a team of customer experience professionals, focusing on performance across key qualitative and quantitative metrics
  • Cultivate a positive, inclusive team culture that aligns with Robinhood’s values
  • Guide your team through change with effective communication and clarity
  • Respond to complex customer issues and serve as an escalation point for inquiries related to stock trading, corporate actions, and market mechanics
  • Support your team with expertise in equities-related topics including options, margin, and futures

Robinhood provides a mobile and web platform that lets people buy and sell stocks, options, ETFs, and cryptocurrencies without paying commissions. It also offers fractional shares so users can invest small amounts (as little as $1), and features like Cash Management with a debit card. Premium services through Robinhood Gold add margin trading and professional research. Revenue comes from interest earned on uninvested cash, rebates from trading venues, and subscription fees. The platform is designed to be easy to use, making investing accessible to beginners and a broad audience. Compared with traditional brokers, Robinhood emphasizes low costs, simple interfaces, and broader access to investing tools (including IPO access in some cases), aiming to democratize investing and expand participation in the financial markets.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Menlo Park, California

Founded

2013

Simplify Jobs

Simplify's Take

What believers are saying

  • Trump Accounts can seed lifelong customer relationships through child investing accounts.[1]
  • AI-agent trading can lift engagement and monetization across multiple asset classes.[2]
  • Growing Gold subscriptions and net interest income diversify revenue beyond transactions.[2]

What critics are saying

  • Crypto revenue remains volatile and fell 47% in Robinhood's latest quarter.[2]
  • AI-agent trading creates fraud, reputational, and regulatory exposure if trades go wrong.[2]
  • Dependence on market activity leaves revenue vulnerable when volatility and trading fade.[2]

What makes Robinhood unique

  • Commission-free trading attracts younger retail investors and novices.[1][4]
  • Mobile-first app supports stocks, options, ETFs, crypto, and fractional shares.[1][5]
  • Broader platform now includes event contracts, wallets, and banking-style services.[2]

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Your Connections

People at Robinhood who can refer or advise you

Benefits

Well-being - Premium medical, dental, and vision insurance

Family & home life - Parental leave, personal prosperity benefits

Comfort & care - Flexible work from home / office balance, health & wellness stipend

Office life - Catered meals and fully stocked kitchen, commuter benefits

Growth - Education and training, community events, career mentorships

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
XBO.com
May 24th, 2026
Robinhood Crypto COO Tanya Denisova is leaving company amid revenue slowdown

Robinhood Crypto COO Tanya Denisova is leaving company amid revenue slowdown

Robinhood Markets
May 18th, 2026
Robinhood Ventures Fund I (RVI) Announces $75M Investment in OpenAI

Robinhood Ventures Fund I (NYSE: RVI) announced it has closed an investment in OpenAI. On April 17, 2026 RVI purchased approximately $75 million of common stock of OpenAI.

Online Gambling Daily
Apr 14th, 2026
Robinhood restricts prediction market contracts amid insider trading concerns.

Robinhood restricts prediction market contracts amid insider trading concerns. Retail trading platform Robinhood has restricted access to certain prediction market contracts as it seeks to curb risks related to insider trading and market abuse, reflecting growing scrutiny of the fast-expanding sector. The company is now offering a narrower selection of event contracts than some rivals and has excluded higher-risk products such as so-called "mention markets", where users bet on whether specific phrases will appear during public speeches, earnings calls, or similar events. Prediction market offerings on Robinhood remain available only in the United States. Jordan Sinclair, president of Robinhood UK, told the Financial Times the firm is "very focused" on market abuse and insider trading. He added: "There are some [markets] we've chosen that aren't right for our customers, and that is, I think, the way you can kind of navigate that world." Prediction markets, which allow users to trade contracts tied to the outcomes of future events, have come under increasing scrutiny over the potential misuse of non-public information. Policymakers have raised concerns that such platforms could enable insider trading or manipulation, particularly in contracts linked to real-time events. Robinhood has adopted a more selective approach by favouring regulated venues such as Kalshi and ForecastEx, while avoiding higher-risk providers like Polymarket. The move comes amid broader political pressure in the United States to investigate suspicious trading activity tied to geopolitical events, including reports of unusual profits linked to conflict in Iran. Kalshi CEO Tarek Mansour has acknowledged the risks facing the sector, stating: "Prediction markets are likely to attract fraud and insider trading." He also highlighted last week the importance of robust compliance frameworks, and anticipated intensified federal scrutiny to identify and penalise bad actors in the industry. Unlike traditional financial markets, prediction markets are not yet fully subject to established insider trading laws in the United States, though lawmakers are considering reforms to close regulatory gaps. Robinhood's stance also comes as it faces a legal dispute with regulators in Massachusetts over its event-based contracts. The company argues that the products are federally regulated derivatives falling under the jurisdiction of the Commodity Futures Trading Commission, while state authorities contend they may constitute unregistered securities marketed to retail investors. Globally, regulators have taken divergent approaches. Several European countries, including France, Germany and the Netherlands, have blocked access to major platforms such as Polymarket, treating prediction markets as illegal gambling or unlicensed financial instruments. France's regulator, Autorité Nationale des Jeux, warned that such platforms "were not authorised in France and are considered illegal gambling services" and exhibit "addictive characteristics like those found in online gambling - but amplified by the absence of the protective mechanisms that exist in the legal gambling market." Some jurisdictions are exploring regulated pathways. Gibraltar has licensed a prediction market operator, while Malta is considering a dedicated framework focused on transparency and user protection. Back in March, Malta's Economy Minister Silvio Schembri said: "We recognised early on that users need to feel safe if this industry was going to grow, which means it needed to uphold the highest standards of transparency and compliance."

PR Newswire
Apr 14th, 2026
Pinwheel powers Robinhood Banking deposits with PreMatch technology for 2X higher conversion

Pinwheel, a fintech specialising in frictionless account activation, has been selected as the direct deposit launch partner for Robinhood Banking. Robinhood chose Pinwheel Deposit Switch for its PreMatch technology, which enables near-instant direct deposit enrolment during account opening. The technology addresses a significant industry challenge, where 40% of accounts remain inactive after first funding. Pinwheel's PreMatch automatically identifies and surfaces active payroll accounts for switching after multi-factor authentication, achieving double the conversion rate of legacy solutions. Invented in 2023, PreMatch eliminates the need for users to manually search for payroll providers or enter separate credentials. Pinwheel's network covers 1,800 payroll providers and 1.5 million employers. The company has raised $77 million from investors including Notable, Coatue and First Round Capital.

Yahoo Finance
Apr 10th, 2026
Robinhood revenue up 26.5% to $1.28B but misses Q4 estimates by 3.9%

Four financial technology stocks reported mixed fourth-quarter results, with revenues beating analyst consensus estimates by 2.3%, according to a sector analysis. Share prices have risen 9.3% on average since the latest earnings. Robinhood delivered the fastest revenue growth among peers, reporting $1.28 billion in revenue, up 26.5% year-on-year. However, this missed analyst expectations by 3.9%, marking a disappointing quarter with significant misses on both revenue and EBITDA estimates. The stock has fallen 9.3% since reporting and currently trades at $70.20. LendingTree emerged as the quarter's best performer, reporting revenues of $319.7 million, up 22.2% year-on-year and exceeding expectations by 11.5%. The company achieved the largest analyst beat and highest full-year guidance raise amongst its peers.