Full-Time
Sr Technical Support Engineer
Confirmed live in the last 24 hours
Couchbase
501-1,000 employees
Database solutions for modern applications
Compensation Overview
$115k - $135kAnnually
Senior
Santa Clara, CA, USA
- 4+ years of related experience in multi-channel technical support
- Experienced using Zendesk, Jira, Confluence, or similar software
- Previous technical troubleshooting and programming experience with Java, Go, Python
- Solid knowledge of Unix and Network protocols and standards (HTTP, TLS, DNS, etc)
- Strong understanding and experience with at least one cloud environment such as Amazon Web Services, Google Cloud, and/or Microsoft Azure
- Experience working with NoSQL databases or distributed systems
- Experience using Kubernetes and Docker is a plus
- Experience with alerting and monitoring tools
- Self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach
- An effective written and verbal communicator
- Able to work a rotating schedule that requires weekend availability
- Troubleshoot and solve customer issues on their deployments (on-prem and cloud)
- Support cloud deployments including monitoring and answering customer inquiries
- Engage with customers via multiple channels (ticketing system, and screen sharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the product
- Reproduce technical issues and dive into On-Prem Enterprise and Cloud Capella platform
- Participate in product conversations with internal teams based on feedback from client interactions
- Identify and write internal and external technical articles, like typical troubleshooting steps, workarounds, or best practices
- Train as a highly knowledgeable specialist in one or more Couchbase component area(s)
Couchbase provides database solutions tailored for modern applications, focusing on high-performance and scalable data storage. Its main product, Couchbase Capella, is a Database-as-a-Service (DBaaS) that simplifies application development and management for developers and IT teams. This service is particularly useful in environments where low latency is essential, such as edge computing. Couchbase differentiates itself from competitors by offering a subscription-based model that includes continuous updates, support, and additional services like data visualization and analytics. The company's goal is to help businesses efficiently build and manage applications while optimizing their data management capabilities.
Company Stage
IPO
Total Funding
$244.2M
Headquarters
Santa Clara, California
Founded
2009
6 month growth
↑ 2%1 year growth
↑ 10%2 year growth
↑ 18%
Simplify's Take
What believers are saying
- Capella AI Services position Couchbase to capitalize on AI-optimized database demand.
- Partnership with Tech Data expands Couchbase's reach in the Asian market.
- Relocation to San Jose may drive innovation and growth through tech collaborations.
What critics are saying
- Emerging database technologies like FaunaDB could erode Couchbase's market share.
- Rapid AI integration may outpace Couchbase's current offerings, risking obsolescence.
- Reliance on large clients like AWS poses revenue stability risks if they switch.
What makes Couchbase unique
- Couchbase Capella simplifies building and managing applications with a DBaaS model.
- Capella AI Services enhance enterprise AI deployment with robust security and streamlined workflows.
- Couchbase's integration tools like GlueSync facilitate data synchronization with relational databases.
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Benefits
Culture, purpose, & impact - A sense of purpose in your work and shared passions with your teammates. Join an impact initiative group and experience the amazing feeling of Couchbase’s can-do culture.
Financial well-being - Market competitive pay, the ability to participate in the success of the company through equity programs, well thought out retirement options, and a number of recognition programs.
Flexibility & growth - Flexible time off, internal learning, and development opportunities, accreditations, boot camps, conferences, and a trust-based culture.
Community & belonging - Couchbase Cares promotes philanthropy, inclusion and belonging, worldwide Couchbase celebrations, and sustainability and green teams that impact our local communities.
Body, mind, & emotional - Medical, dental, vision, and life insurance coverage, paid parental leave, and a Flexible Spending Account for the things you care about most.
Environment & workspace - We are mindful of the environment and our individual workspaces. We provide an ergonomic and comfortable in-office setup, with food and supporting technology, or assist in the setup of an efficient home office environment.