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Full-Time

Sr. Business Analyst-Customer Entitlement

Confirmed live in the last 24 hours

esri

esri

5,001-10,000 employees

Provides GIS software and location intelligence

Enterprise Software
Government & Public Sector
Social Impact

Compensation Overview

$72.8k - $135.2kAnnually

Senior, Expert

West Redlands, Redlands, CA, USA

Category
Project Management
Business Development
Business & Strategy
Required Skills
Communications
Customer Service
Requirements
  • 5+ years of professional experience as a business analyst supporting mission-critical business applications
  • Possess strong analytical skills with a process-driven approach and a background in utilizing various methods for requirement discovery
  • Strong facilitation skills to elicit requirements from staff members at all levels across the organization
  • Demonstrated ability driving consensus among multiple stakeholders
  • Excellent communication skills, both verbal and written, to effectively collaborate with clients, team members, and management
  • Proficient in analyzing and documenting complex business processes, as well as writing and executing test plans
  • Willing and available to actively participate in team rotation schedule for scheduled evening product releases
  • Bachelor’s degree in Computer Science, Information Systems, Computer Engineering or a related STEM field
Responsibilities
  • Collaborate closely with Product Managers, Software Development, Customer Service, and other stakeholders to facilitate the seamless purchase, provisioning, and licensing of our Esri Commercial Software for our customers
  • Gather business requirements by conducting interviews, analyzing documents, administering surveys, studying business processes, creating use cases, performing business analysis, and analyzing tasks and workflows
  • Assess research findings, identify, and resolve any conflicts, break down high-level information into specific details, extract key insights from detailed information, and differentiate between desires and genuine needs
  • Collaborate with both business and technical teams to prioritize requirements, create process models for the current and desired states, evaluate potential solutions, recommend short-term and long-term solutions, and design business processes
  • Generate and update analysis artifacts and deliverables as necessary, including gap analysis, business requirements, functional requirements, use cases, business rules, business process models, test cases, and user stories
  • Gain a deep understanding of intricate product licensing rules and translate these rules and requirements into practical tasks for the development team
  • Effectively and autonomously participate in multiple, concurrent initiatives
  • Collaborate on quality assurance, integration, and acceptance testing

Esri specializes in Geographic Information Systems (GIS) and location intelligence, providing software that enables organizations to visualize and analyze spatial data. Its main product, ArcGIS, allows users to create detailed maps and perform spatial analytics to uncover relationships and trends in data. Clients from various sectors, including government, business, and academia, utilize Esri's technology for applications like urban planning and disaster response. Unlike many competitors, Esri offers a comprehensive suite of GIS tools and professional consulting services, helping clients effectively implement and maximize their use of GIS. The company's goal is to empower organizations to make informed decisions and optimize operations through the use of location intelligence.

Company Stage

N/A

Total Funding

N/A

Headquarters

Redlands, California

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • Esri's continuous innovation, exemplified by the release of new editions of ArcGIS Pro and updated land cover maps, keeps it at the forefront of the GIS industry.
  • The company's global partnerships and recognitions, like the SAG award and collaborations with Azercosmos, highlight its influence and leadership in the field.
  • Joining the Esri Partner Network, as seen with Buzz Solutions, provides opportunities for growth and collaboration within a well-established ecosystem.

What critics are saying

  • The competitive landscape in GIS and location intelligence is intense, with new entrants and technological advancements posing potential threats.
  • Dependence on software licensing and subscription services may be vulnerable to market fluctuations and economic downturns.

What makes esri unique

  • Esri's long-standing expertise since 1969 and its flagship product, ArcGIS, set it apart as a pioneer and leader in the GIS and location intelligence market.
  • The company's focus on a wide range of applications, from urban planning to environmental monitoring, allows it to serve diverse sectors effectively.
  • Esri's robust ecosystem of partnerships, such as with VertiGIS and DTN, enhances its service offerings and extends its market reach.