Overview

You’re invited to join a small team of smart, dedicated colleagues who share a common mission: build a world-class subscription management system that will allow our customers to easily purchase, provision, and license our Esri products.  As part of the Customer Entitlement Management team you will work with analysts, developers, product managers, and other business users to support the releases of our products.  You will contribute to new and current product offerings, enable our customers to access, and streamline existing processes.

Since this position is located in Redlands, CA, we will offer relocation assistance if needed.

Responsibilities

• Collaborate closely with Product Managers, Software Development, Customer Service, and other stakeholders to facilitate the seamless purchase, provisioning, and licensing of our Esri Commercial Software for our customers
• Gather business requirements by conducting interviews, analyzing documents, administering surveys, studying business processes, creating use cases, performing business analysis, and analyzing tasks and workflows
• Assess research findings, identify, and resolve any conflicts, break down high-level information into specific details, extract key insights from detailed information, and differentiate between desires and genuine needs
• Collaborate with both business and technical teams to prioritize requirements, create process models for the current and desired states, evaluate potential solutions, recommend short-term and long-term solutions, and design business processes
• Generate and update analysis artifacts and deliverables as necessary, including gap analysis, business requirements, functional requirements, use cases, business rules, business process models, test cases, and user stories
• Gain a deep understanding of intricate product licensing rules and translate these rules and requirements into practical tasks for the development team
• Effectively and autonomously participate in multiple, concurrent initiatives
• Collaborate on quality assurance, integration, and acceptance testing

Requirements

• 5+ years of professional experience as a business analyst supporting mission-critical business applications
• Possess strong analytical skills with a process-driven approach and a background in utilizing various methods for requirement discovery
• Strong facilitation skills to elicit requirements from staff members at all levels across the organization
• Demonstrated ability driving consensus among multiple stakeholders
• Excellent communication skills, both verbal and written, to effectively collaborate with clients, team members, and management
• Proficient in analyzing and documenting complex business processes, as well as writing and executing test plans
• Willing and available to actively participate in team rotation schedule for scheduled evening product releases
• Bachelor’s degree in Computer Science, Information Systems, Computer Engineering or a related STEM field

Recommended Qualifications

• Experience working as part of a Scrum team in an agile environment
• Proficient in SAP, specifically SAP S/4HANA
• Experience utilizing the Salesforce platform
• Master’s degree in Computer Science, Information Systems, Computer Engineering or a related STEM field

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