Investment Operations Specialist

Meet the speaker: Lucy newcombe, Chief People Officer, Computershare. As Chief People and ESG Officer, Lucy is responsible for leading its People and Communications teams and driving its Environment, Social and Governance (ESG) initiatives. Lucy joined Computershare in 2005 as Marketing Director for the EMEA region, was part of its first sustainability committee in 2006, became Corporate Communications Director in 2010, and was appointed Head of People in 2019. She has more than twenty-five years' experience in communications, marketing and corporate engagement roles across global companies, including time spent living and working in Hong Kong. Wellbeing at Work's Group is delighted that Lucy will be speaking in Hong Kong as part of its Wellbeing at Work Summit Asia this April. Wellbeing at Work's Group caught up with her to see how she's feeling in the runup to the event. Hi Lucy Wellbeing at Work's Group is thrilled that you will be joining Wellbeing at Work's Group at the Wellbeing at Work Summit Asia in April. Its first and most important question is, how are you doing today? Interesting question. I'm feeling nervous that the people who lead various countries around the world have plunged millions of people into a state of war which is certainly not good for the overall well-being statistics of the human race or its planet. I'm certain this will be affecting its employees too. As a leader based in the region, what are the main challenges you are facing when it comes to employee wellbeing and mental health? Locally, Wellbeing at Work's Group has made good progress as an employer with people feeling they have a good work/life balance; and not feeling an obligation to demonstrate presenteeism. Employees also tell Wellbeing at Work's Group that they want to have their own place to live rather than sharing with family or friends. Personal space is important so I'm interested in finding ways to help employees achieve those goals in the face of Hong Kong's challenging property markets. What strategies have you seen developing over the past 6 months, both internally and externally, that are moving the dial on wellbeing in the workplace? Internally, one of the biggest initiatives for Wellbeing at Work's Group is the introduction of its new global bonus scheme. It's a significant change in how Wellbeing at Work's Group recognise and reward performance across the organisation, and it's already helping to create more clarity and motivation for its people. Externally, Wellbeing at Work's Group is seeing a lot of movement in the financial services industry as Wellbeing at Work's Group experience a more active IPO market in Hong Kong. With talent becoming increasingly mobile, many companies are strengthening their compensation packages to attract and retain the people they need and equity is playing a much bigger role in that. Together, these trends show that wellbeing isn't just about support programs. It's also shaped by how people are rewarded, how secure they feel, and whether they believe they have a future with their employer. Why is employee wellbeing so important to you personally? Wellbeing at Work's Group run on its people - Wellbeing at Work's Group don't manufacture goods - its people are everything to its organisation. I've been here 20 years and know thousands of its people personally, so their success really matters to me. Wellbeing at Work's Group is the kind of organisation that supports people through the ups and downs they experience, so it's important to me to understand what's going on in my team's lives. What impact is AI having in your organisation and how are you managing that? Wellbeing at Work's Group see AI as an opportunity and are giving all of its people the chance to get trained on the aspects of AI that can be beneficial to their role and in turn improve outcomes for their customers. Other than AI, are there any challenges that you are seeing for the first time and how are you addressing them? One of the biggest new challenges I'm seeing is how varied and personal people's needs have become. Whether it's cost-of-living pressures, wanting more stability, or planning for the future, people are looking for support that genuinely helps them navigate life outside of work as well. Wellbeing at Work's Group is responding by offering more practical tools that build confidence, including financial wellbeing support and easy access to its own employee share plans. Giving people a simple way to build long-term security makes a real difference. What areas do you think employers should be focused on over the next 12 months? I think the next year needs to be about giving people stability, clarity and a sense of progress. With so much uncertainty in the world, employees want to feel that their work has direction and that their organisation is helping them build a strong future. That means clear communication, good leadership, real development opportunities, and support for financial resilience. One thing that matters a lot to its people is having a stake in the company's success, which is why Wellbeing at Work's Group continue to offer employee share plans. Helping employees build confidence in their careers and in their financial future is important in helping them to thrive. I can only answer for its company and it's definitely increasing. I think it is a reflection on how to pitch wellbeing in a commercial context. How has your organisation been leading the way? Wellbeing at Work's Group has improved its benefits and the communication around them. In Hong Kong & China, its employee share plan ownership take-up was 63% in 2025. Wellbeing at Work's Group has been doing more volunteering, more company sponsored events and were delighted to be awarded 'Advanced Performance' by Hong Kong's Caring Company scheme in 2025. Wellbeing at Work's Group has its eye on the top rating this year! Lucy is speaking in Hong Kong as part of its Wellbeing at Work Summit Asia 2026 which takes place in Hong Kong, Singapore and Bengaluru this April. Click the links below to find out more and book your tickets:

Computershare reports robust FY25 growth at Annual meeting. Computershare Limited (ASX: CPU) has delivered a solid update at its 2025 Annual General Meeting (AGM), reporting a 15% increase in Management EPS and strong margin income performance. The meeting, held on 13 November 2025 in Melbourne, featured presentations by Chair Paul Reynolds and CEO Stuart Irving, outlining the company's growth trajectory, strategic priorities, and shareholder returns. Computershare, headquartered in Abbotsford, Victoria, remains a leading global provider of share registry, employee equity plans, mortgage services, and stakeholder management solutions. The company's FY25 results reaffirm its ability to navigate market cycles while maintaining healthy profitability and distributing to shareholders. FY25 performance and key financial highlights. The Chair's and CEO's addresses confirmed continued revenue expansion across core business segments, driven by operational efficiencies and higher client activity levels. * Management EPS: Up 15% year-on-year (pro forma comparison). * Margin Income (MI): Remained robust, benefiting from sustained global interest rate levels. * Dividend: Total dividend per share increased, maintaining Computershare's progressive payout approach. * Return on Invested Capital (ROIC): Improved across the group. * Capital Management: Strong balance sheet supporting reinvestment and shareholder returns. Computershare attributed the performance to a disciplined approach to cost control, diversification of revenue streams, and continued investment in technology to enhance service delivery across global markets. Strategic priorities and growth outlook. CEO Stuart Irving reaffirmed the company's focus on technology-driven growth, operational resilience, and client value creation. "Our priority remains consistent execution across all business lines, while we continue investing in digital transformation and platform efficiency," he said during the AGM. The company is targeting incremental growth in recurring fee income and expanding its presence in mortgage services and employee share plans. Management expects stable earnings through FY26, supported by a balanced capital structure and strong cash generation. Chair Paul Reynolds highlighted that Computershare's strategy is designed to deliver sustainable value creation through disciplined capital allocation, continued innovation, and shareholder-focused governance. Economic and market context. Computershare's performance comes amid a stabilising global interest rate environment, with central banks signalling a cautious policy approach heading into 2026. The company's exposure to the margin income function of interest on client balances remains a key profit driver. The ongoing digitalisation of shareholder services and corporate governance functions provides long-term tailwinds for the company's core business. With rising adoption of e-voting, virtual meetings, and automated registry solutions, Computershare is positioned to capture new growth opportunities within the financial infrastructure ecosystem. Resource and operational updates. Management confirmed steady progress in upgrading registry and equity plan management systems globally. The group's operational footprint now spans more than 20 countries, supporting clients across North America, the UK, Australia, and Asia-Pacific. Investments in cybersecurity, compliance frameworks, and ESG initiatives continue to strengthen Computershare's competitive position. The company remains committed to reducing its carbon footprint and integrating sustainability targets across operations. Shareholder engagement and proxy voting summary. During the 2025 AGM, shareholders voted strongly in favour of all resolutions. The proxy summary indicated broad support for the company's remuneration report, director elections, and capital management policies. The meeting also reaffirmed Computershare's approach to transparent governance, with active engagement from institutional investors and retail shareholders. Chair Paul Reynolds thanked investors for their continued confidence: "The Board appreciates the support of our shareholders and remains focused on delivering consistent returns and long-term growth." Market and strategic position. Computershare's share price closed at $35.73, up 1.94% on the day of the AGM, reflecting investor optimism following the FY25 update. The company's market capitalisation now stands at $20.27 billion, supported by average trading volumes of 960,000 shares per day Over the past year, CPU shares have traded within a stable range, supported by defensive earnings characteristics and a steady dividend yield. Analysts continue to view the company as a core holding in the Australian financial services and technology sector, citing its scale, cash flow strength, and exposure to global interest rate trends. Outlook for FY26. Looking ahead, Computershare expects continued earnings resilience supported by stable client demand, sustained technology investment, and disciplined cost management. Management reiterated its confidence in maintaining strong cash generation and returning capital to shareholders through dividends and potential buybacks. With a clear growth roadmap and a diversified portfolio across registry, mortgage services, and governance solutions, Computershare remains well-positioned to sustain its leadership in global financial administration. Computershare's 2025 AGM reaffirmed the company's steady financial performance and consistent shareholder value creation. With earnings growth supported by rising interest income and continued focus on technology-driven efficiency, the company remains well-positioned within the global financial services ecosystem. Its disciplined capital management and expanding registry and employee share plan services underline a strategy built on long-term resilience. As market conditions stabilise, Computershare's focus on operational scalability and digital innovation is expected to sustain its competitive edge across key markets.