Full-Time

Customer Service Representative

Customer Service

Posted on 10/4/2025

Zephyr Ventilation

Zephyr Ventilation

51-200 employees

Luxury kitchen ventilation hoods and coolers

No salary listed

Jupiter, FL, USA

Remote

Category
Customer Experience & Support (1)
Required Skills
Customer Service
Requirements
  • Strong communication skills
  • Organizational skills
  • Ability to overcome objections
  • Empathy in customer interactions
  • Results-oriented mindset
Responsibilities
  • Answer and book incoming calls promptly using established scripts
  • Collect accurate customer information and schedule the correct job type
  • Overcome objections and resolve customer concerns empathetically
  • Maintain KPIs, including booking rate, call time, memberships, and call volume goals
  • Confirm and follow up on appointments, including outbound scheduling as needed
  • Promote current memberships, promotions, and add-on services

Zephyr Ventilation designs and manufactures high-end kitchen range hoods and specialized wine and beverage coolers. These products utilize the Zephyr Connect app to allow users to control their ventilation systems remotely, while the Presrv line uses cooling technology to maintain precise temperatures for beverages. Zephyr distinguishes itself by combining luxury aesthetics with a hands-on customer experience at its 5,500-square-foot Design & Experience Center. The company's goal is to provide homeowners and design professionals with stylish, high-performance appliances that integrate seamlessly into the modern smart home.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

San Francisco, California

Founded

1997

Simplify Jobs

Simplify's Take

What believers are saying

  • $3.5 million seed funding accelerates kitchen ventilation design innovations.
  • HyperCore's OTA Wi-Fi updates enhance ExactTemp control from 68°F to 482°F.
  • Outdoor Presrv coolers hold 136 cans at 34°F using PreciseTemp technology.

What critics are saying

  • HyperCore diverts resources, eroding ventilation share as hoods fail 60-80% capture.
  • Bosch 800 Series bundles 7.4kW induction with ventilation at lower prices.
  • Title 24 mandates since January 2026 shrink standalone ventilation retrofit market.

What makes Zephyr Ventilation unique

  • HyperCore cooktop delivers 10kW elements with 3kWh LFP battery for 120V compatibility.
  • Zephyr Connect app enables remote control of range hoods via mobile devices.
  • Presrv Pro coolers feature pro-style design for luxury home bars and entertaining.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Paid Holidays

Parental Leave

Flexible Work Hours

Professional Development Budget

Company News

PR Newswire
Feb 11th, 2026
Zephyr launches HyperCore™ induction cooktop with 10kW elements and built-in battery

Zephyr has launched the HyperCore Induction Cooktop, powered by technology from San Francisco-based Impulse Labs, claiming it as the world's most powerful induction cooktop. The appliance is four times more powerful than traditional gas and three times more powerful than standard induction. The cooktop features four 10-kilowatt heating elements, each equivalent to a 72,000 BTU gas burner, supported by a built-in 3-kilowatt-hour battery whilst remaining compatible with standard 120V or 240V outlets. Proprietary sensor technology measures temperature inside pans rather than just surface temperature, adjusting in real time. Power Boost technology brings water to a boil in under 40 seconds. Available in 30-inch models, with 36-inch versions coming in March 2026, the HyperCore is the only UL-certified induction cooktop with an integrated battery.

Plesser's Appliances
Dec 22nd, 2025
Zephyr Introduces HyperCore Induction Cooktop

Zephyr introduces HyperCore induction cooktop. Zephyr's newest HyperCore(TM) induction cooktops - the 30-inch ZHCT130AC and 36-inch ZHCT136AC - are raising the bar for residential cooking performance. Designed for today's modern kitchen, these cooktops blend cutting-edge power, precision temperature control, intuitive operation, and a game-changing integrated battery system that supports exceptional performance while simplifying installation. Unmatched Power and performance. At the heart of the HyperCore(TM) cooktops are four ultra-high-power 10 kW induction elements - each delivering the heat equivalent of a 72,000 BTU gas burner. That means serious cooking power traditionally reserved for pro ranges is now available on an induction surface. These heating elements offer rapid response, powerful searing, and consistent results across a range of cooking styles. Built-In battery technology - The next frontier in cooktops. One of the most exciting innovations in these Zephyr cooktops is the integrated 3 kWh lithium iron phosphate (LFP) battery built directly into the unit. This internal battery supports peak cooking performance without the need for specialized electrical work - the cooktops can be powered from a standard 120 V outlet (or 240 V for higher connected load), making them easier to install than many high-power induction cooktops. This battery system doesn't just simplify installation - it helps the cooktop deliver its full high-power performance when needed, smoothing peak electricity demand and enabling more flexible home energy use. It's a new approach that blends power, practicality, and future-ready tech in every cooktop. Intuitive controls and Precision cooking. HyperCore(TM) cooktops aren't just powerful - they're smart and easy to use: * A 12.8-inch touchscreen display gives clear feedback on cooking status and settings. * Removable magnetic knobs make cleanup simple and add a modern, tactile control experience. * ExactTemp(TM) temperature control lets you dial in precise cooking temperatures from 68°F to 482°F, degree by degree - something traditional cooktops can't match. * Dual cooking modes let you choose between traditional power (watt) settings or temperature-based cooking, giving both flexibility and fine control. * ExactSense(TM) sensor technology monitors pan temperature directly, ensuring more accurate, consistent heat application. * Power Boost delivers extra heat instantly when you need to boil or sear at high intensity. Design and convenience that fits your kitchen. Both the 30-inch ZHCT130AC and 36-inch ZHCT136AC are designed to fit standard cooktop openings, making them a direct upgrade in many kitchens without cabinet modification. Their sleek black surface, intuitive controls, and high-tech details complement contemporary kitchen aesthetics while delivering top-tier performance. They also feature over-the-air (OTA) updates via Wi-Fi, so the cooktop can evolve with software improvements over time. Why the HyperCore(TM) stands out. In a market crowded with traditional induction cooktops, Zephyr's HyperCore(TM) models distinguish themselves in three key ways: * Power and Precision: With 10 kW elements and single-degree temperature control, they outperform many competing induction surfaces. * Battery-Assisted Performance: The built-in 3 kWh battery system enables peak power delivery without complex electrical upgrades, bringing high-end cooking power to more homes. * Modern, User-Friendly Design: Magnetic knobs, a large intuitive display, and flexible cooking modes make them a pleasure to use for both everyday meals and complex recipes. Final thoughts. The Zephyr HyperCore(TM) induction cooktops - ZHCT130AC (30") and ZHCT136AC (36") - are redefining what's possible with induction cooking. They combine professional-grade power, advanced temperature control, intuitive interface design, and innovative integrated battery technology - all in a package designed to fit easily into modern kitchens. Whether you're searing, simmering, or mastering precision techniques, these cooktops bring next-level performance to your countertop. 1. What makes the Zephyr HyperCore(TM) cooktop different from traditional induction cooktops? The HyperCore(TM) cooktop combines ultra-high-power induction cooking with a built-in battery system. This allows it to deliver professional-level performance while reducing the need for extensive electrical upgrades, making it more flexible to install than many high-powered induction cooktops. 2. How does the built-in battery system work? The cooktop includes an integrated lithium iron phosphate (LFP) battery that charges automatically while the unit is connected to power. During high-demand cooking, the battery supplements incoming electricity to provide consistent peak performance without overloading the home's electrical system. 3. Does the battery need to be replaced or maintained? No routine maintenance is required. The battery is designed to operate automatically in the background, charging and discharging as needed to support cooking performance, with no user interaction required. 4. Can I cook using temperature control instead of power levels? Yes. Zephyr HyperCore(TM) cooktops offer dual cooking modes, allowing you to cook using traditional power (watt) settings or precise temperature control. With degree-by-degree adjustments, users can maintain consistent temperatures for tasks like simmering, melting, or sous-vide-style cooking. 5. Are the 30-inch and 36-inch models functionally different? Both models share the same core technology, features, and performance capabilities. The main difference is size - the 30-inch ZHCT130AC is ideal for standard kitchens, while the 36-inch ZHCT136AC provides additional cooking space for larger layouts or multi-pan cooking.

PR Newswire
Apr 24th, 2025
Elevate The Outdoor Entertaining Experience With Zephyr Outdoor Appliances

From powerful ventilation, sleek refrigeration, and crowd-pleasing beverage stations, Zephyr delivers high-performance solutions for outdoor kitchensSAN FRANCISCO, April 24, 2025 /PRNewswire/ -- Zephyr, the company that has transformed the indoor kitchen through design, discovery, and customer care, is now elevating the outdoor entertaining experience with new products and innovative solutions. From powerful range hoods to sleek beverage coolers, the cutting-edge line of outdoor products brings both high performance and modern luxury to the backyard. Whether grilling for the block party, mixing cocktails, or simply enjoying a night alfresco with the family, Zephyr outdoor appliances deliver everything needed for effortless entertaining

Cerebral-Overload
Mar 10th, 2025
Zephyr Introduces Presrv Pro Wine & Beverage Coolers: The Ultimate in Pro-Style Design and Performance

Zephyr, the company that has transformed the kitchen with design, discovery and customer care, is proud to unveil the newest products in its Presrv(TM) collection: Zephyr Presrv(R) Pro Wine & Beverage Coolers.

PR Newswire
Mar 6th, 2025
Zephyr Introduces Presrv Pro Wine Beverage Coolers: The Ultimate In Pro-Style Design And Performance

SAN FRANCISCO, March 6, 2025 /PRNewswire/ -- Zephyr, the company that has transformed the kitchen with design, discovery and customer care, is proud to unveil the newest products in its Presrv™ collection: Zephyr Presrv® Pro Wine Beverage Coolers. With over 25 years leading the industry in kitchen ventilation and wine and beverage cooling, Zephyr continues to push boundaries, integrating high-performance technology with sleek aesthetics. With professional-style design and durable construction, the Presrv Pro models are the perfect addition to any home bar or entertaining space

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