Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.
About the Role:
The Transportation Senior Program Manager will play a critical role in our end-to-end supply chain operations. You will be responsible for planning and managing carrier mix and carrier relationships across last mile delivery providers, and partnering with cross functional teams on supply chain and even company wide initiatives. This is a highly cross-functional role requiring strong organizational skills, attention to detail, and a proactive mindset.
You Will:
Design and Optimize National Last-Mile Delivery Network
Build and scale a high-performance transportation network tailored to DTC prescription delivery, ensuring fast, reliable, and cost efficient service to patients across all U.S. regions. Drive continuous improvement in speed, cost, and performance.
Own Delivery KPIs and Performance Metrics
Partner with supply chain analytics teams to monitor and report on critical supply chain and last mile metrics metrics including on-time delivery rate, cold-chain compliance, delivery success rate (first-attempt), damage/loss, and customer satisfaction. Use data to drive continuous improvement of last mile and supply chain processes and to ensure executive alignment.
Deploy Technology to Improve Routing, Visibility & Automation
Partner with product management teams to develop and implement transportation management systems (TMS), dynamic route planning tools, real-time tracking integrations, and other related technologies to improve last mile performance and customer experience.
Establish and Manage High-Performing Carrier & Last Mile Delivery Partnerships
Source and manage national and regional last-mile carriers, including those specializing in healthcare or cold-chain. Negotiate contracts, enforce SLAs, conduct QBRs, and escalate/resolution performance issues with urgency and accountability.
Lead Incident Management, Risk Mitigation, and Business Continuity
Develop playbooks for delivery disruptions including weather delays, carrier outages, or fulfillment backlogs. Maintain redundancy in carrier networks and proactively communicate risk to internal stakeholders and external partners.
Ensure Regulatory and Privacy Compliance
Develop and maintain transportation protocols that adhere to applicable HIPAA, FDA, and DEA standards. Oversee secure delivery, proof-of-delivery protocols, and any required identity verification workflows to protect patient data and medication integrity.
Lead Cross-Functional Logistics Initiatives
Partner across teams (e.g. pharmacy operations, fulfillment, supply chain, etc… ) to design, implement, and execute cross functional initiatives including but not limited to product launches, international expansion, regulatory exercises and more.
You Have:
Bachelor’s Degree in Supply Chain, Business, Operations, Logistics, or equivalent experience
5+ years of experience in transportation or logistics management, with exposure to both inbound and outbound operations
Proven track record of managing freight schedules, dock appointments, and retail shipments
Strong analytical and organizational skills, with experience in performance monitoring and process improvement
Excellent communication and cross-functional coordination skills
Proficiency in Microsoft Excel/G-Sheets and transportation management systems
Experience working with third-party carriers and warehouse operations
Ability to manage multiple priorities and adapt in a fast-paced environment
Our Benefits (there are more but here are some highlights):
Competitive salary & equity compensation for full-time roles
Unlimited PTO, company holidays, and quarterly mental health days
Comprehensive health benefits including medical, dental & vision, and parental leave
Employee Stock Purchase Program (ESPP)
401k benefits with employer matching contribution
Offsite team retreats
We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.
Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.
To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.
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