Senior Product Manager, Platform (AI)

About Vouch:

Vouch is the insurance broker that powers ambition.

We’re a tech-enabled insurance advisory and brokerage purpose-built for growing companies in technology, life sciences, and professional services. Our clients are ambitious leaders building complex businesses, and we help them manage risk with tailored advice, smart coverage, and responsive service.

Backed by over $200M from world-class investors, Vouch combines deep industry expertise with AI-powered tools to deliver a better insurance experience. Our digital workflows reduce friction, speed up decisions, and give our clients the confidence to move faster.

Why should you join our team and Vouch?

Not only is this an exciting and growing team where you can drive a real impact on our operational scalability, but Vouch is also the preferred insurance provider to customers of Y Combinator, Brex, Carta, and WeWork. We’re a quickly growing startup that believes in transparency and acknowledgment with our team members and cultivating a values-driven company. Our values are "Be Client Obsessed", "Own it together", "Act with integrity and empathy", "Stay Curious and Grow", and "Empower People."

What does a work environment look like at Vouch?

Vouch has employees located across the U.S., with offices in San Francisco, Chicago, and New York City. This role can be based anywhere in the U.S. as long as you can work our Vouch core collaboration hours (8:30 am-2:30 pm Pacific Time) when most internal meetings are held.

About the role

We're building an AI system that learns from how domain experts make decisions — and gets measurably better over time. The challenge isn't building another chatbot or copilot. It's designing a system that can extract structured intelligence from messy, real-world professional workflows, identify reliable patterns across many decisions, and surface that knowledge to the point where it's actually useful — without requiring anyone to change how they work.

The PM is responsible for designing the loops that capture judgement, play back recommendations and advice to brokers, and holds the team accountable to a standard of truth over confirmation.

About the team

This is a founding role on a small pod focused on a narrow problem space with a large solution space. We're selecting for ambiguity tolerance, iteration speed, and range over process discipline. The tradeoff is explicit: we accept messiness in exchange for faster learning.

The PM works embedded in a team of AI and software engineers.

You'll report to the Director of Product and interface regularly with the leadership team as the voice of the pod — communicating progress, surfacing blockers, and translating system performance into strategic implications.

What this means for you

You'll own the problem and success definition — not the feature list. This role requires a high-ownership mindset: you don't just prioritize what's asked — you define the workflow, what use case and workflow makes the most sense to prioritize to prove out the system, and what the system needs to prove at every stage to answer “is this actually working”

This is not a traditional PM role. There are no customers in the conventional sense. There's a thesis, a set of domain experts who are your ground truth, and an AI system that either outperforms a generic model or doesn't. You own the bar.

What you'll do

Design the judgment capture system

• Define what broker judgment looks like when it's captured correctly — the artifact schema that turns unstructured decisions into structured intelligence.
• Design the feedback loops that allow domain experts to validate, correct, and enrich what the system surfaces — without adding friction to how they already work.
• Own the broker relationship: understand what advice actually looks like, what experts trust, and what the system gets wrong in interesting ways.
• Map workflows into tangible assets, advice units, and recommendations for brokers to act on. 
• Translate expert corrections into system improvements. When brokers tell you the output is wrong, that's your most valuable signal — make sure the team acts on it.

Define and hold the standard for "good"

• Own the evaluation framework: what does it mean for this system to be materially better than a generic AI model with the same context?
• Define success criteria for each phase — not in business metrics, but in system performance. Does the extraction work? Do brokers trust the patterns? Is month 8 better than month 5?
• Build instrumentation with the engineering team to track whether the system's intelligence is actually improving. If it isn't, the answer is stop — and you should find that useful, not threatening.
• Distinguish real learning from noise. Patterns that don't hold are not product failures — they're data. Own how the team uses them.

Drive priorities and protect velocity

• Translate domain complexity into a prioritization framework the team can execute against — without perfectly defined requirements.
• Work with GTM and embedded domain experts to ensure the team is solving the right problem. You are the interface between what brokers need and what the system can produce.
• Remove ambiguity without adding process. This team moves fast — your job is to create clarity, not overhead.

About you

Required

• 3–5 years of product experience, including meaningful time in environments where the "right" design wasn't obvious upfront — ideally 0-to-1 or early-stage product work.
• Hands-on experience with deployed AI systems — not experimentation or exploration, but systems that shipped and operated in production. You understand where these systems are strong and where they fail.
• Systems thinking: you design workflows, feedback loops, not feature sets. You've thought seriously about how systems learn and improve over time, not just how they process inputs. You connect the dots across systems and workflows. 
• Experience in regulated or complex professional domains — insurance, fintech, legal, healthcare, or similar fields where the signal is human judgment and the stakes of being wrong are real.
• Comfort with ambiguity: you can define and make progress on a problem when the requirements are incomplete and success metrics don't yet exist.
• Strong written and verbal communication — you can articulate technical tradeoffs to non-technical stakeholders and hold your own in architecture conversations with engineers.
• An analytical mindset: you know how to distinguish signal from noise in both qualitative feedback and quantitative instrumentation.
  
  

Nice to have

• Experience working with LLM-based systems — extraction pipelines, retrieval architectures, structured generation, or confidence calibration.
• Background in knowledge management, expert systems, or any domain where the core challenge was capturing and systematizing human judgment.
• Familiarity with data platforms (SQL, Snowflake) — you don't need to write the queries, but you should be able to read them.
• Prior startup experience, or experience inside a company operating in a startup mode — where shipping, learning, and pivoting happened in weeks, not quarters.

What this role is not

• A feature PM role — there is no standard backlog, no sprint ceremonies built around a roadmap, no conventional customer feedback loop.
• A role where AI experience means you've explored tools or written prompts — we need someone who has built and shipped systems that depend on AI to work.
• A stakeholder management role — you'll work closely with brokers and GTM, but the output is system performance, not stakeholder satisfaction.
• A role with fully defined success criteria — you'll help build those from scratch, and you should find that energizing.
• A role where you need to already know insurance — you need to be excellent at learning complex domains fast.

Vouch provides several benefits to help you bring your best self to work:

• 💰 Competitive compensation and equity packages
• ⚕️ Health, dental, and vision insurance
• 🍼 Parental leave
• 🌴 Flexible vacation time 
• 🪷 Wellness allowance
• 🛜 Technology allowance
• 📚 Company-sponsored personal and professional development
• 🏫 L&D: Partnerships with Ethena and monthly Lunch & Learns
• 🧘 Wellbeing: access to many wellbeing perks, including  Peloton, Fetch, OneMedical, Headspace care+, etc.
• 🤗 Caregiver Support: company seed into the dependent care FSA and company sponsored Care.com membership.
• 📊 Regular performance reviews: Vouch conducts regular performance discussions with all team members, offering goal setting and check-ins, development discussions, and promotion opportunities.

What to expect in a typical interview process:

(Please note these steps may vary slightly depending on the role)

• 30-minute phone call with our recruiting team
• 30-45 minute video interview with the hiring manager
• Case study/technical screen
• Meet the team! 30-45 min 1:1 video discussion with 3-4 team members you’d work closely with in the role
• Executive chat
  
  

Compensation philosophy:

Our salary ranges are based on paying competitively for our size and industry and are part of our total compensation package, which also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The pay range provided is subject to change and may be modified in the future.

Vouch believes in putting our people first, and building a diverse team is at the front of everything we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal-opportunity employer and celebrate the diversity of our growing team. 

If you require reasonable accommodation to complete this application, interview, complete any pre-employment testing, or otherwise participate in the employee selection process, please direct your inquiries to [email protected].

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