BigCommerce (Nasdaq: BIGC) is disrupting the e-commerce industry as the software-as-a-service (SaaS) leader for fast-growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. 

As a leading open SaaS solution, BigCommerce provides merchants with sophisticated enterprise-grade functionality, customization, and performance with simplicity and ease of use. Tens of thousands of B2B and B2C companies across 120 countries and numerous industries use BigCommerce to create beautiful, engaging online stores, including Ben & Jerry’s, Skullcandy, Sony, and Woolrich. Headquartered in Austin, BigCommerce has offices in San Francisco, Sydney, and London.

Our mission is to power unrivaled e-commerce success at every stage of our customers’ growth. We equip growing businesses with the world’s most effective platform for creating beautiful stores, attracting customers wherever they shop, and generating sales. Online businesses using BigCommerce can outsell and outperform those on other platforms.

About the role

As a Senior Product Designer on shopper experiences and visual composition tools, you will cultivate an understanding of customer problems and craft experiences that will enable our merchants and their businesses to flourish and grow. You’ll develop designs to make the experience of page building and theme development easier than ever, stitching together our underlying e-commerce functionality and theming capabilities into the experience of creating compelling, engaging shopper-facing storefronts. 

Product designers at BigCommerce are part of the entire product development process, from concept to launch. They work closely with product managers, UX researchers, UX writing, and engineers to build end-to-end solutions by understanding the customer problem, iterating on solutions, and shipping finished products. As a Senior Product Designer at BigCommerce, you will have the ability to lead and shape the products you work on while being able to learn from and collaborate with a team of seasoned professionals.  

What you’ll do

• Work with product managers and engineers to identify product direction, feature sets, patterns, and behaviors for your product area, including exploration of the next generation of developer theme building and merchant-facing page building.

• Develop a keen understanding of the merchant interaction with storefront building, tooling that developers need to create high-quality themes and storefronts, gaps in the shopper experience, competitor solutions, and trends in e-commerce.

• Drive research and help run user interviews to understand your target user and validate your designs, in partnership with product management and user research. 

• Advocate for the most important usability issues, provide designs, and guide the team to develop the most intuitive approach for storefront customization.

• Create flows, sketches, prototypes, wireframes, and high-fidelity mockups to communicate concepts, solicit feedback, and validate solutions; facilitate an aligned vision among your team and stakeholders.

• Collaborate with other designers to determine appropriate usage and evolution of patterns, ensuring our solutions are consistent, familiar, and understood across the platform.

• Work collaboratively with design leadership to inform and improve processes, tooling, and culture.

• Help drive the design direction by facilitating workshops with working groups to align on a shared vision and best next steps.

• Lead by example - do great work and share what you’ve done with others at BigCommerce.

 You are:

• Collaborative. You understand that solving problems for our users is a team sport. 

• A systems thinker. You understand how to define guidelines with structure and flexibility to make the product desirable and usable. Taking the complex and making it simple is a challenge that brings you joy.

• Self-driven. You have superior organizational skills, integrity, and great follow-through on tasks. You understand that feedback is a gift. 

• Naturally curious. You have the desire to learn about technology, design, e-commerce, your users, and basically anything that will make you a better designer. 

• Pragmatic. You appreciate the latest design trends but can easily filter out what is and isn’t useful to your audience. You can look at your design solution and determine what is integral to the experience and what are ‘bells and whistles.’

• User-centered. You care deeply about your users and take extra steps to ensure your designs are addressing their problems.

• Seasoned. You’re comfortable working in a fast-paced environment and understand the design process well enough to know when to employ it and when to skip steps. 

• A utility player. You’re willing to help out wherever needed.

• Fun! You’re flexible, fearless, and excited to help build something awesome.

 Skills & Abilities:

• 4+ years experience working as a product designer shipping successful products to users

• A portfolio that demonstrates problem-solving through end-to-end design from discovery to delivery, showcasing strategic thinking, refined problem-solving, and visual/interaction design.

• Ability to understand business goals, think strategically, and work cross-functionally across teams.

• Experience with and appetite to work on large-scale, integrated solutions for SaaS or complex enterprise applications.

• Excellent English verbal and written communication skills.

• Expertise in Figma designing and prototyping, with exceptional attention to detail.

• Have worked closely with engineering teams in a Scrum or Agile framework.

• You’ve done this for long enough that you can mentor fellow designers.

Nice to have

• Experience designing end-to-end e-commerce properties.

• Experience designing web page-building tools or integrations for popular CMS platforms.

• Experience designing developer-oriented interfaces.

• Technical background/understanding of web technologies.

#LI-BW1

#LI-Remote

#INDSP