Technical Solutions Delivery Manager

PayIt is seeking a Technical Solutions Delivery Manager. You will own the path from client need to delivered service: understanding complex Motor Vehicle and Transportation business rules, shaping the solution approach, coordinating internal teams, managing risks and timelines, and helping create a repeatable delivery model across PayIt’s DMV services vertical.

What You’ll Be Doing:

Solution Design & Engineering Partnership

• Partner closely with Engineering to translate client business rules, statutory requirements, and technical constraints into scalable platform solutions rather than one-off builds.
• Perform platform configuration hands-on and use that configuration fluency to make better decisions on solution design and delivery upstream.
• Pressure-test proposed solutions for reusability by identifying where a client-specific request can become a platform-level capability.

Delivery Ownership

• Develop and manage implementation timelines end-to-end, including milestones, dependencies, risks, and go-live readiness criteria.
• Track project status, risks, dependencies, issue mitigation, and go-live dates; maintain a single source of truth that internal teams and clients can trust.
• Provide clear, decision-ready updates to internal leadership and client stakeholders, calibrated to each audience.

Client Leadership

• Lead client technical and deployment calls with Engineering support, serving as the primary technical delivery voice with state agency stakeholders.
• Build client confidence through clarity: translate platform behavior into business terms and client requirements into engineering terms.
• Manage scope, expectations, and trade-off conversations directly with clients when requirements, timelines, and platform capabilities are in tension.

Cross-Functional Orchestration

• Coordinate with Finance, Support, and Client Operations on financial setup, launch readiness, and post-launch handoff so go-lives land clean and stay clean.
• Ensure post-launch ownership is unambiguous: every workflow, escalation path, and support process has a named owner before handoff.

Scale & Repeatability

• Build the tools, playbooks, reporting cadences, and process improvements that turn DMV delivery from a bespoke effort into a repeatable operating model.
• Codify what you learn: every implementation should make the next one faster, cheaper, and lower risk.

What You’ll Need to Have:

Delivery & Solutioning Foundation

• 4-6 years in technical implementation, solutions delivery, technical program management, or solutions consulting for a B2B SaaS platform, or an equivalent track record of owning complex technical delivery end-to-end.
• Proven ability to take ambiguous, rule-heavy client requirements and turn them into shipped, working solutions. Government, financial services, healthcare, or other regulated-industry experience is a strong signal.
• Working technical fluency: you can read an API spec, reason about integrations and data flows, understand configuration-driven platform architecture, and hold your own in engineering design conversations. You do not need to write production code, but engineers should trust your judgment. You must be comfortable with technical concepts like JSON, SQL, web services, and application logs. 
• Structured project management instincts: You manage risks, dependencies, critical paths, and go-live readiness; use Jira or similar tools to track work, document ownership, and surface blockers; and provide updates that drive decisions and action.

Client-Facing Strength

• Executive presence with technical stakeholders: you can lead a deployment call with a state agency team, handle hard questions in real time, and leave the client more confident than when the call started.
• Skill in managing trade-off conversations: scope vs. timeline, custom vs. platform, now vs. right.

Collaborative Operating Style

• You build trust quickly, communicate proactively, follow through on commitments, and work well across teams 

AI Fluency

• Daily, fluent use of AI tools in your actual work today: documentation, analysis, planning, communication drafting, and research. 
• A learning posture: the AI toolchain will look different in 12 months, and you are the kind of person who will be ahead of that curve rather than trained on it.

Bonus Points for:

• GovTech, public sector, or DMV/motor vehicle domain experience, including familiarity with agency stakeholder dynamics, or statutory business rules.
• Ability to design AI-enabled workflows, not just prompt a chatbot: you have built reusable prompts, automations, custom GPTs/agents/assistants, or AI-assisted processes that other people use.
• Payments, financial reconciliation, or fintech delivery experience.
• Hands-on experience with low-code automation platforms, scripting, or SQL for self-serve analysis.
• Experience standing up delivery operations at a scaling company: you have built the machine, not just operated inside one.