About the Team:

The Ballpark Operation department is made up of the Security, Maintenance, Grounds, Ops Team and Guest Services event staff groups.  All of these groups are an essential part of the event day experience. You will enjoy being part of an iconic franchise in the Sports world and get to experience a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About the Role:

The San Francisco Giants are looking for a Ballpark Operations Intern for the 2023 baseball season, to provide a unique opportunity for individuals looking to understand the inner workings of a ballpark pre, during, and after baseball games and events.  You’ll experience the collaboration that takes place between the Ballpark Operations department managers, a variety of internal Giants departments, and the event staff on different projects and initiatives that directly tie into the successful execution of different venue events. You will be expected to assist with daily operations and a variety of tasks and responsibilities in conjunction with game-day preparations. The ideal candidate will have the ability to be collaborative, creative and proactive,  as well as a strong ability to handle sensitive information with discretion and diplomacy.  This role reports to VP Guest Services, and Systems Manager. This position will be located in our beautiful ballpark headquarters at 24 Willie Mays Plaza in San Francisco. 

You’re Excited About This Opportunity Because… 

• Develop a full understanding of Oracle Park layout and ballpark policies
• Assist with the creation and distribution of ballpark credentials and badges
• Support with inventory control and distribution of equipment used by the event staff
• Enter incident reports into the Incident Tracking System (24/7 Software)
• Assist with the training and implementation for incident reporting
• Provide support to Event Dispatch Center
• Participate in game day departmental exploration with the 5 groups encompassing Ballpark Operations
• Assist with written and verbal correspondence with guests regarding Lost and Found items from games and events.
• Assist department with various administrative duties and projects including filing, correspondence, updating spreadsheets, break room product inventory and special projects as needed
• Assist with customer inquiries in the Guest Services Office during baseball games and events.
• Produce an internship project (determined jointly by intern and supervisor)

We’re Excited About You Because…

• You are an authentic, inspiring and positive team member.
• You have a bias towards action and have an inner drive and commitment to excel in the pursuit of business goals.
• You are passionate about projects and initiatives that provide mutually beneficial outcomes across teams, and make things happen.
• You are looking for a position that will allow you to gain a more in depth understanding of event management, venue operations and customer service.

Qualifications:

• Current student enrolled in an undergraduate or graduate program or recently graduated in the past 12 months
• Previous event/venue operations experience a plus
• Excellent interpersonal and communication skills, both written and verbal
• Proficient Knowledge of MS Office (with emphasis in Outlook, Excel and Word)
• Must be collaborative, creative and proactive
• Must be able to handle sensitive information with discretion and diplomacy
• Strong organizational skills with the ability to multi-task in a high-paced environment.
• Must be available 30-40 hours/week, with general alignment to the baseball game schedule including nights and weekends 

About the Giants

One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters. Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.  

We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we’re dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants. 

Our Commitment to Diversity and Inclusion

At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.

Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.

At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.