Full-Time

Renewals Success Specialist

Edtech

Posted on 1/31/2025

Securly

Securly

201-500 employees

Cybersecurity solutions for K-12 institutions

Cybersecurity
Education

Compensation Overview

$60kAnnually

+ Annual Bonus

Entry, Junior

No H1B Sponsorship

Remote in USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Data Analysis

You match the following Securly's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 1+ years of experience in a similar role, exceeding renewals or expansion goals
  • Strong understanding of K-12 Education space, including: EdTech buying cycles and decision-making processes, Key reasons for technology adoption in K-12 settings, K-12 personas and their roles in purchasing decisions
  • Proficiency in CRM systems, particularly Salesforce
  • Demonstrated ability to meet or exceed performance targets in a customer-facing role
Responsibilities
  • Leverage your strong organizational and time-management skills to manage and execute the end-to-end renewal process for assigned accounts, ensuring timely and accurate renewals of subscriptions while handling a high volume of work simultaneously.
  • Utilize your excellent verbal and written communication skills to collaborate with CSMs and the Customer Support team, addressing customer needs, resolving issues, and ensuring satisfaction prior to the renewal period.
  • Apply your analytical mindset to maintain accurate and up-to-date records of customer renewal statuses, communications, and outcomes in CRM systems (e.g., Salesforce), interpreting data and identifying trends in customer behavior.
  • Demonstrate a proactive and solution-oriented mindset to identify at-risk accounts and collaborate with internal teams to implement retention strategies that address potential churn.
  • Employ your sales acumen to partner with CSMs in identifying and communicating opportunities for additional product adoption or upgrades during the renewal process, focusing on upsell and cross-sell opportunities.
  • Provide regular reports and updates on renewal rates, churn risks, and customer feedback to leadership and relevant teams, showcasing your ability to interpret data and identify trends.
  • Deliver clear and professional communication regarding renewal timelines, pricing and contract details to customers, demonstrating your negotiation skills and ability to address customer concerns effectively.
  • Develop and implement strategies to improve renewal rates and customer satisfaction, showcasing your problem-solving skills and ability to drive positive outcomes.
  • Consistently meet or exceed established renewal rate targets and revenue goals.

Securly provides online safety solutions specifically designed for K-12 educational institutions. Its products include web filtering, student activity monitoring, and tools for parental engagement, all aimed at protecting students from cyberbullying, threats of violence, and self-harm while adhering to internet safety regulations. Securly's subscription-based model allows schools and districts to pay for annual licenses, ensuring a consistent revenue stream. Unlike many competitors, Securly emphasizes customer support and engagement, which helps maintain high retention rates. The company's goal is to create a safe online environment for students, both on and off-campus, while addressing the growing concerns around student safety in the digital age.

Company Size

201-500

Company Stage

Series B

Total Funding

$31.8M

Headquarters

San Jose, California

Founded

2012

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for remote monitoring tools due to hybrid learning models benefits Securly.
  • Growing interest in AI-driven analytics supports Securly's personalized student safety solutions.
  • Expansion of digital wellness programs aligns with Securly's focus on student mental health.

What critics are saying

  • Legal challenges related to privacy violations could harm Securly's reputation and finances.
  • New CEO Tammy Mank Wincup may lead to strategic shifts disrupting current operations.
  • Golden Gate Capital's acquisition might pressure Securly to prioritize profitability over product quality.

What makes Securly unique

  • Securly offers a comprehensive cloud-based web-filtering platform for K-12 schools.
  • The platform uses language-sentiment analysis to detect cyberbullying and self-harm behaviors.
  • Securly's solutions include parental engagement tools, enhancing student safety both on and off-campus.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Unlimited Paid Time Off

Paid Holidays

Parental Leave

Professional Development Budget

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

13%

1 year growth

13%

2 year growth

13%
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Share this page

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