Restaurant Manager

Job Description

We're looking for an experienced and dynamic Restaurant Manager to lead our operations in Chennai, India. This is a hands-on leadership role where you'll take full ownership of restaurant operations, drive exceptional guest experiences, and build a high-performing team. As Restaurant Manager, you'll be the driving force behind our establishment's success, balancing operational excellence with genuine hospitality and strategic business growth.

• Lead all aspects of restaurant operations, including front-of-house and back-of-house coordination, ensuring seamless service delivery during all shifts
• Set the tone for exceptional guest experiences through warm, polished service standards and a commitment to customer satisfaction
• Manage and develop a diverse team, fostering a culture of accountability, continuous learning, and mutual respect
• Coach, mentor, and develop staff members, identifying high-potential team members and creating clear career development pathways
• Oversee budget management, P&L responsibility, and financial controls to drive profitability and operational efficiency
• Implement and maintain food safety, hygiene, and health standards in compliance with local regulations
• Manage inventory, ordering, and vendor relationships to optimize costs without compromising quality
• Analyze performance metrics, guest feedback, and operational data to identify opportunities for improvement and innovation
• Recruit, onboard, and train new team members, ensuring alignment with company values and service standards
• Handle customer concerns and complaints with empathy and decisiveness, turning challenges into opportunities to build loyalty
• Develop and execute strategies to increase revenue, enhance guest retention, and strengthen the restaurant's market position
• Maintain transparent communication with senior leadership, providing regular updates on performance, challenges, and opportunities
• Ensure compliance with all local regulations, licensing requirements, and company policies

Qualifications

• Proven experience in a senior leadership or management role within a high-volume, quality-driven restaurant or hospitality environment
• Strong background in evening, late-night, and full-service restaurant operations
• Demonstrated expertise in budget management, P&L analysis, and financial controls
• Excellent organizational and time management skills with the ability to manage competing priorities under pressure
• Strong leadership and team management abilities with a genuine passion for developing and motivating staff
• Proficiency with restaurant management systems, POS systems, and inventory management software
• Comprehensive knowledge of food safety, hygiene standards, and health regulations
• Exceptional customer service skills and a commitment to creating memorable guest experiences
• Strong problem-solving and conflict resolution abilities
• Excellent communication and interpersonal skills, with the ability to build collaborative relationships
• Availability to work flexible shifts, including evenings, weekends, and public holidays as required
• Current food safety certification or willingness to obtain (as per local requirements in Chennai, India)
• Preferred: Experience in strategic planning, business development, and revenue optimization
• Preferred: Background in staff recruitment, hiring, and performance management
• Preferred: Experience in a luxury or fine-dining establishment

Additional Information