Outreach Specialist

Role Scope:

We are looking for a sales- oriented healthcare professional who is passionate about serving the underserved community. The Outreach Specialist will educate and build relationships with community partners, prospective participants, families, and/or caregivers to create awareness about Habitat Health’s PACE (Program of All-Inclusive Care for the Elderly) program. Ultimately, the Outreach Specialists create referrals or direct requests for enrollment, enabling the frail elderly to live independently at home and continue to enjoy an optimal quality of life. In addition to outreach and lead generation responsibilities, this role will support Enrollment Specialists by performing enrollment-related tasks such as making outbound calls and following up with referrals as needed.

Core Responsibilities & Expectations for the Role

• Develop and maintain relationships with healthcare professionals, providers, Community-based organizations, senior housing facilities, post-acute facilities, and senior centers to drive referrals for the Habitat Health PACE program

• Collaborate with the Enrollment Specialist to ensure successful enrollment

• Follow up with prospective participants and referrals through outbound calls, home visits, and ongoing communication to move them through the enrollment pipeline

• Organize and conduct events in the community, and conduct presentations to promote the Habitat Health PACE program

• Maintain and record all productions/activities in CRM software

• Strictly adhere to DHCS and CMS regulations and policies regarding marketing practices for the PACE program

• Attend various community events, healthcare events, and increase the center’s census 

• Identify new opportunities to enhance and improve the referral process and activities  

• Flexible to working events in the evening and weekends as needed  

• Other duties as assigned

Required Qualifications: 

• Experience in healthcare or enrollment sales, with a track record of generating business-to-business or business-to-customer referrals 

• Experience working with State/County eligibilities workers

• Proficiency in CRM software preferred  

• Experiences working with Frail Elderly  

• Highly motivated individual with minimal supervision 

• Excellent verbal and written communication skills, with the ability to build rapport and deliver clear, compassionate messaging.

• B.S./B.A. Degree in healthcare, Business Administration, or Marketing preferred  

• Proof of current CPR/BLS certification required or requirement to obtain within 30 days of employment

• Proof of valid CA driver’s license, personal transportation, good driving record and auto insurance as required by State law

• Must be medically cleared for communicable diseases and current on all immunizations prior to participant interaction (including TB clearance)

Preferred Qualifications:

• Bilingual: Spanish/Russian/Vietnamese/Mandarin/Cantonese preferred.

Compensation: 

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for medical/dental/vision insurance, short and long-term disability, life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. The expected salary range for this position is $68,700 to $85,250 plus uncapped commission. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

How Habitat Health supports you:

• Medical, Dental, and Vision plans with competitive coverage for employees and dependents
• Health Savings Account with employer contribution
• Flexible Spending Account
• 12 weeks of fully paid Parental Leave for birthing and non-birthing parents
• 401k with match
• CME and License Reimbursements for clinical team members
• Short and Long Term Disability
• Voluntary Life Insurance
• Paid Vacation Time
• Paid Sick Time
• 10 company holidays
• Employee Assistance Program with access to mental health programs, legal and financial support, and much more!

Vaccination Policy, including COVID-19

At Habitat Health, we aim to provide safe and high-quality care to our participants. To achieve this, please note that we have vaccination policies to keep both our team members and participants safe. For covid and flu, we require either proof of vaccination or declination form and required masking while in participant locations as a safe and essential requirement of this role.  Requests for reasonable accommodation due to an applicant’s disability or sincerely held religious beliefs will be considered and may be granted based upon review. We also require that team members adhere to all infection control, PPE standards and vaccination requirements related to specific roles and locations as a condition of employment

Our Commitment to Diversity, Equity, and Inclusion:

Habitat Health is an Equal Opportunity employer and committed to creating a diverse and inclusive workplace. Habitat Health applicants are considered solely based on their qualifications, without regard to race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity, gender expression, sexual orientation, marital status, military or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or other status protected by applicable law.

Habitat Health is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Habitat Health will take steps to provide people with disabilities and sincerely held religious beliefs with reasonable accommodations in accordance with applicable law.  Accordingly, if you require a reasonable accommodation to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at [email protected].

E-Verify Participation Notice

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.  Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Beware of Scams and Fraud

Please ensure your application is being submitted through a Habitat Health sponsored site only. Our emails will come from @habitathealth.com email addresses. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams’ option: https://reportfraud.ftc.gov/#/.