IT Helpdesk Specialist

MORSE Corp is an employee owned, small business based in Cambridge, MA, Arlington, VA, and Seattle, WA with a history of fielding cutting-edge technology. MORSE boasts a specially selected team of scientists, engineers, and software developers to deliver best-in-class technical solutions that solve difficult multidisciplinary problems faced by the US National Security Ecosystem. 

MORSE is seeking a versatile IT Helpdesk / Cybersecurity Specialist to provide frontline technical support while assisting with critical cybersecurity initiatives. This role combines end-user support, system troubleshooting, and IT operations with cybersecurity monitoring, compliance, and risk mitigation. The ideal candidate has strong technical skills, a proactive mindset, and a passion for solving problems across IT and security domains.

Responsibilities

Helpdesk & IT Support

• Provide Tier 1 and Tier 2 helpdesk ticket support for MacOS, Windows, and Linux environments.

• Onboard and support new employees, including account setup and hardware/software configuration.

• Troubleshoot and resolve issues with desktops, laptops, servers, and networks.

Cybersecurity & Compliance

• Assist with cybersecurity tasks, including developing architecture, mitigating risks, and maintaining security solutions.

• Perform vulnerability scanning, system audits, and incident response in collaboration with the IT/Security team.

• Maintain awareness of evolving threats and threat actors; research and generate cyber threat intelligence and landscape warnings.

• Review and investigate audit records for anomalies or signs of compromise.

• Support compliance oversight by helping document and track controls and mitigation steps.

Skills & Qualifications

• Strong troubleshooting skills with MacOS, Windows, and Linux

• Scripting experience in Bash/shell and Python

• Understanding of cybersecurity principles, common IT architectures, and network protocols

• Familiarity with system administration (account management, servers, virtualization, patching)

• Experience with vulnerability scanning tools and incident response processes

• Strong written communication skills to create clear technical documentation

• US Citizenship required and ability to obtain a US Security Clearance 

The team at MORSE takes pride in being the smart team that is easy to work with. We focus on steady, long-term success while maintaining a collaborative, enjoyable work experience for our employees. Our team values work-life balance through flexibility and other programs, along with a comprehensive benefits package for employees and families. For more information, please visit www.morsecorp.com.