Voter Protection Tech and Data Manager

Responsibilities/Duties

• As a Voter Protection Tech and Data Manager, you will play a crucial role in supporting the foundation of voter protection efforts. Working under the guidance of the DNC CEVP Tech and Data Director, your responsibilities will include assisting with: 
Tool and Tech Management
• Administering key voter protection tools such as LBJ, VAN/Votebuilder, and Mobilize to ensure operational reliability. 
• Assist in overseeing National Voter Assistance Hotline and Text Line technology to maintain high levels of operational consistency and uptime. 
Training and Capacity Building
• Develop and conduct comprehensive training for key voter protection tools, including VAN, LBJ, Mobilize, and key Looker Studio reports
• Conduct tailored 1:1 trainings with key stakeholders with varying levels of campaign technical expertise. 
• Train National Voter Assistance Hotline Operators on Slack, Hotline Tech, and LBJ. 
Technical support and development
• Provide prompt and efficient technical support for Voter Protection Directors
• Maintain, and enhance the DNC’s National Voter Assistance Hotline and Text Line tech, including maintaining SMS, web, and social media chat flows, call flows, and more. 
• Onboard hotline operators and provide front line technical support as needed by the volunteer hotline manager. 

Skills

• Ability to understand and work with data with the desire to use such information, tools, products, and trends to help Democrats leverage data in their decision-making; 
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy; 
• Excellent project management, time management, and organizational skills; 
• A proven ability to write for and speak to multiple audiences and translate complex information clearly; 
• A passion for working collaboratively and building relationships with diverse groups and individuals;
• The ability to take the initiative, think creatively, and provide solutions; 
• A strong commitment to advancing the Democratic agenda, strengthening the Democratic Party, and winning elections.

Qualifications

• Bachelor’s Degree in a relevant field or equivalent experience;
• Relevant experience for this position may include (but is not limited to): data or technology work for a campaign; voter protection related campaign work; product Management or Technical Program Management experience; or IT help desk related experience;
• Extensive experience with technology on campaigns. Experience with VAN, LBJ, Hotline technology, SQL, Python, data visualization tools, and managing large data sets is a plus;
• Exceptional written and verbal communication skills, and ability to handle mission critical communication with senior management in high pressure situations;
• Experience solving challenging technological problems with multiple constraints;
• Experience managing the lifecycle of a complex cross-functional program; 
• Thorough understanding of software development lifecycle from conception to delivery;
• A proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects;
• A passion for voting rights and electing Democrats up and down the ballot.