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Trust and Safety Associate
Confirmed live in the last 24 hours
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Writing
Requirements
  • 2-4 years as an operations, trust and safety, customer support or business analyst, or equivalent role
  • Exhibit exceptional communication skills
  • Experience solving complex problems, exercising good judgment in decision-making, and navigating ambiguous environments
  • Excellent at improving feedback loops to prevent future problems
  • Ability to simplify difficult problems into actionable and solvable tasks\Data-driven by nature, strong attention to detail, and obsessed with process improvement
  • Comfortable learning and adapting to new concepts and using new tools
  • Self-motivated, energetic and driven individual with the drive to learn new skills and grow with the role
  • Comfortable with using spreadsheets (analyzing, finding patterns, and visualizing data)
  • Comfortable juggling a wide range of responsibilities at the same time, meeting establish deadlines
  • Fluency in speaking and writing in the English language
Responsibilities
  • Monitor the Lime Safety Portal for new incidents that require immediate action and escalation
  • Investigate customer incidents by gathering and analyzing data and collaborating with stakeholders
  • Interacting, collaborating and communicating with all subject matter experts across and within the Lime to improve customer safety
  • Analyze and complete data reporting requests
  • Assist in building processes in an efficient and intelligent way
  • Collaborate across different teams to improve rider safety, using a data driven approach
Lime

1,001-5,000 employees

Electric transportation company.
Company Overview
Lime's mission is to provide on-demand transportation solutions that are affordable, convenient, and environmentally-friendly.
Benefits
  • Opportunity to revolutionize transportation in cities around the world with the leader in urban micro-mobility solutions
  • Scale with a rapidly growing organization, with significant opportunity for growth
  • Play a role in the transformation of urban mobility and sustainability
  • Work with a team of successful, fun and motivated people
  • Competitive salary and benefits
Company Core Values
  • Integrity
  • Community
  • Technology
  • Trust