Mid-Level Systems Administrator

Position Description

Looking for a system administrator opportunity at a place you can make an impact every day?  Discover this great opportunity in our Albuquerque, New Mexico location.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our airman by discovering your new role supporting this critical mission.

This position is contingent upon your ability to maintain/transfer your Secret clearance.

Serco supports the US Airforce as a prime for their DMOC contract maintaining their defense work on training simulations.  Our team upgrades, maintains and manages the software/hardware that runs on a virtual battle space systems to ensure the safety of the airman and to allow them to perform their missions successfully. 

You will be part of a small team of system administrators that works closely with the customer and other Serco teams to deliver quality services.  The team has been recognized by the Airforce and the industry for their outstanding contributions to the contract and program.

In this role, you will:

• Team leadership: Supervise help desk professionals, provide guidance, set schedules, and handle hiring and firing.
• Technical support oversight: Manage ticket assignments, escalation, and resolution processes to ensure efficiency.
• Process improvement: Develop and refine problem-solving processes and documentation. Also, analyze trends to find areas for improvement.
• Customer and management liaison: Ensure high customer satisfaction by acting as a translator between the help desk and upper management, reporting on performance, and communicating needs for resources or training.
• Issue resolution: Handle complex and priority issues that are escalated from the support staff.

Qualifications

To be successful in this role, you will have:         

• An active Secret clearance.
• Bachelors degree.
• 2+ years related experience.
• Microsoft Certified: Azure Fundamentals (AZ 900).
• Amazon Web Services (AWS) CCP.
• CompTIA Security+.
• Able to travel up to 10%.

Additional desired experience and skills:

• Technical knowledge: A strong foundation in hardware, software, and network troubleshooting is essential.
• Leadership and management: Experience in leading and managing a team is crucial.
• Communication: Excellent verbal and written communication skills are needed for interacting with both staff and management.

If you are interested in supporting and working with our military and sailors and a passionate Serco team- then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits HIGHLIGHTS – Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role).

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan that includes counseling conditions
• Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.

To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].