Full-Time

Software Support Engineer

Confirmed live in the last 24 hours

Kardex

Kardex

1,001-5,000 employees

No salary listed

Junior, Mid

Company Does Not Provide H1B Sponsorship

Cincinnati, OH, USA

Category
IT & Support
Software Engineering
Required Skills
JavaScript
React.js
Git
SQL
Zendesk
C#
Requirements
  • Technical degree in software engineering or a similar field is preferred
  • Experience with C#
  • Experience with HTTP
  • Experience with Javascript (REACT)
  • Experience with JSON
  • Experience with Node Javascript
  • Experience with SQL
  • Experience in using and communicating (verbally and written) in TeamViewer
  • Experience in using and communicating (verbally and written) in Microsoft Office 365
  • Experience in using and communicating (verbally and written) in GitHub
  • Experience in using and communicating (verbally and written) in Azure DevOps or comparable agile software management tool
  • Experience in using and communicating (verbally and written) in a ticket management system such as Zendesk
  • Experience supporting and troubleshooting warehouse control systems is preferred
  • Experience with coordinating and collaborating with cross functional teams through multiple pieces of the Software Development Lifecycle (SDLC)
  • Detailed understanding of logistics and IT processes
  • Customer facing experience
  • Ability to work under pressure for short periods of time and remain calm, professional, and focused on priorities and tasks.
Responsibilities
  • Support active customer sites with the FulfillX software platform
  • Troubleshoot, triage, and resolve tickets around the FulfillX Platform
  • Support through troubleshooting and resolution of issue(s) with speed, accuracy, and excellent communication
  • Coordinate deployments of patches and/or upgrades to customer environments
  • Provide feedback to the software engineering team on customer satisfaction and quality of the FulfillX product
Desired Qualifications
  • Experience supporting and troubleshooting warehouse control systems is preferred
  • Technical degree in software engineering or a similar field is preferred

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Zurich, Switzerland

Founded

2008

Simplify Jobs

Simplify's Take

What believers are saying

  • AI integration reduces labor costs and boosts operational efficiency in warehouses.
  • Addverb partnership enhances scalability and flexibility in Kardex's intralogistics operations.
  • FulfillX streamlines processes, enhancing productivity in warehouse management.

What critics are saying

  • Over-reliance on Infosys may create vulnerabilities if partnership faces challenges.
  • Integration with Berkshire Grey's technology may delay one-touch fulfillment deployment.
  • Cultural differences with Addverb may pose integration challenges in strategic partnership.

What makes Kardex unique

  • Kardex integrates AI-enabled robotic picking with AutoStore for enhanced warehouse efficiency.
  • Partnership with Addverb leverages advanced microservices architecture for scalable intralogistics.
  • Kardex's FulfillX system showcases innovation in warehouse execution and automation software.

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Benefits

Health Insurance

401(k) Retirement Plan

Paid Vacation

Company News

Automated Warehouse Online
Mar 12th, 2025
Paccurate and Kardex to bring smart cartonization to the warehouse

The collaboration brings together Kardex's warehouse automation with Paccurate's advanced packaging optimization technology.

Data Biz Times
Dec 5th, 2024
Swiss firm Kardex selects Infosys for digital transformation project

Infosys is delighted to join forces with Kardex in this journey and help them leverage cutting-edge technologies like SAP S/4HANA to optimize their supply chain, enhance operational efficiency, and drive innovation.

CIO Influence
Dec 4th, 2024
Infosys Collaborates with Kardex to Transform Business Operations Using SAP S/4HANA

Infosys a global leader in next-generation digital services and consulting, today announced a strategic collaboration with Kardex, a leading global provider of intralogistics solutions, including automated storage solutions and material handling systems, to transform its business operations using SAP S/4HANA.

PR Newswire
Dec 4th, 2024
Infosys Collaborates With Kardex To Transform Business Operations Using Sap S/4Hana

To help unify Kardex's ERP system in over 30 countries leveraging Infosys Cobalt. BENGALURU, India, Dec. 4, 2024 /PRNewswire/ -- Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), a global leader in next-generation digital services and consulting, today announced a strategic collaboration with Kardex, a leading global provider of intralogistics solutions, including automated storage solutions and material handling systems, to transform its business operations using SAP S/4HANA. Leveraging Infosys Cobalt, a set of services, solutions and platforms for enterprises to accelerate their cloud journey, Infosys will help Kardex unify its ERP system in over 30 countries, boost operational efficiency, and scalability. Infosys was selected by Kardex for its extensive experience in executing large-scale digital transformation projects with SAP S/4HANA and its deep expertise in the manufacturing and logistics sectors. As part of this engagement, Infosys will help Kardex harmonize and standardize its business processes to drive productivity, flexibility, and improved decision making

Stock Titan
Sep 4th, 2024
Berkshire Grey Announces Formal Partnership with Kardex; Powering Robotic Picking From an AutoStore

This collaboration aims to integrate Berkshire Grey's AI-enabled robotic picking technology with Kardex's AutoStore systems, offering customers a fully automated, one-touch fulfillment solution.