Facebook pixel

Fraud Risk Management Lead
Posted on 2/1/2022
San Francisco, CA, USA • Miami, FL, USA • Remote
Experience Level
Desired Skills
  • Manage team that mitigates fraud risk (internal and external fraud) by conducting investigations of known or suspected criminal activity reported by customers, employees and third parties including bank partners
  • Oversee controls and processes to ensure customers' crypto and funds are safe by helping build robust systems to manage customer account security
  • Execute strategic plan that effectively detects, investigates and prevents consumer fraud
  • Review and optimize processes, guidelines and policies
  • Oversee timely resolution of escalations from Client Success and other teams, collaborating with teams to communicate with affected customers if required
  • Assist to manage relationships with bank partners including resolving incidents and maintaining events within acceptable risk tolerance
  • Oversee and manage regulatory, banking partner and legal inquiries related to fraud incidents
  • Partner with the cybersecurity team to identify and investigate attackers
  • Ensure that fraud events are systematically analyzed and resolved leveraging technology
  • Oversee suspicious activity report preparation and filings with Financial Intelligence Units
  • Liaise with law enforcement and regulators where required
  • Partner with other departments to assist in developing fraud prevention strategies, identify controls requiring improvement and drive corrective action
  • Oversee fraud investigations, identifying trends and developing controls to mitigate risk
  • Oversee or execute projects as required, including remediation
  • Minimum of 10 years of relevant experience in fraud risk management at a regulated financial institution
  • Knowledge of laws, regulations, and guidance governing fraud risk management and related processes (e.g., Foreign Corrupt Practices Act, UK Bribery Act)
  • Experience working with Sales departments and customers
  • Experience working to improve fraud risk management processes integrated across front office and operations
  • Excellent written and verbal communications skills, good organizational and time management skills
  • Professional experience with cryptocurrencies is advantageous but not required
  • Professional certification (e.g., ACAMS, ICA) preferred
  • We are a remote first company, which means that this role can be located anywhere, as long as it is in the U.S

501-1,000 employees

Buy, sell, and trade crypto
Company Overview
Blockchain.com believes that in a decade the financial system of the internet — that is, commerce that happens on the internet — will be the largest financial system in the world. And it will be powered by crypto.
  • Competitive Salary
  • Meaningful Equity
  • Crypto Bonus
  • HealthCare
  • Paid Family Leave
  • Get the equipment you need
  • Unlimited Vacation
  • Remote-first
  • Offsites
Company Values
  • Build
  • Stoked
  • Relentless
  • Tenacious
  • Open
  • United
  • Long-term
  • Crypto