Supervisor

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We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers.

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We are currently looking for someone to fill the position of Maintenance Supervisor, reporting to the Maintenance Manager, located at Square One Shopping Centre.

The shift schedule for this position is as follows:

WORK SCHEDULE:

HOURS: 40 hrs per week

(Weekdays): 11:00 PM – 7:00 PM (Wednesday to Saturday)

(Weekends): 10:00 AM – 6:00 PM (Sunday)

The above hours / days may be changed from time to time to meet the operational needs of the Shopping Centre.

A valid Ontario Driver’s license is required. A driver abstract will be required.

POSITION SUMMARY: Reporting to the Maintenance Manager, the Operations Supervisor is responsible for the Supervision, monitoring of Housekeeping, Food Central, and Interior Building Maintenance at Square One Shopping Centre.

RESPONSIBILITIES:

• Supervise frequently in conjunction with Housekeeping, Food Court Operation, Interior & Exterior Building Maintenance, staff of 60 plus Union employees; complete daily inspection of selected areas; coordinate minor and chargeable repairs to the building and premises; review and monitor building functions and provide day to day support to the Maintenance Manager as required.

• Responsible for frequent supervision and performance management of union employees. Requires keeping notes (memory or written) on issues that arise.

• Needs to work with others in a fast-paced environment with multiple environmental factors such as multiple distractions, team projects, share job duties with other supervisors, manager and unionized staff and share job duties and multi-tasking throughout the day

• Responsible for staff appointments, performance management in conjunction with the Management Team. Situations can be stressful at times and require the supervisors to deal with employee emotions while being able to deliver the core messaging. Employees can become irate with the messaging and therefore supervisors need to be able to conflict resolute, use proper judgement in order to defuse the situations.

• Liaise between tenant and management concerning operational issues; assist and guide tenants on corrective measures concerning any issues on site as per our Customer Service Excellence

• Provide input into the development of the annual budget and control of expenses falling within area of responsibility

• Monitor staff hours / review and input payroll and approvals of same. Provide workflows to HR in a timely manner. Supervisor requires strong arithmetic acumen.

• Active participation in the Square One Joint Health & Safety Committee (JHSC). Ensure the safety of all employees and action/address any safety concerns with management.

• Liaise with contractors and monitor contractors’ performance under area of responsibility.

• Administer company rules, policies, procedures, while maintaining employee morale and well-being.

• Participate fully in the shopping centre and Oxford’s employee engagement programs.

• Participate in emergency situations except those which may impose health risks.

• Assist in developing safety procedures.

• Assist in developing “Best Practises” in area of responsibility.

• Review Preventative Maintenance Procedures and follow schedule.

• Inventory control to all equipment/supplies.

• Prepare staff schedules on a weekly basis.

• Review & Complete payroll on a weekly basis.

• Review/order supplies to approved vendors using a purchase order system.

• Other duties performed as required by management from time to time.

• Responsible to delegating the following if necessary:

  • Maintaining sidewalks and parking areas free of litter and debris

  • Cleaning debris from water fountain / water feature

  • Maintaining all green belts, shrub beds of litter, weeds and dead, and damaged plant materials

  • Cleaning of exterior mall elements, waste cans, non-smoking signs, lighting poles, benches, bike racks, and signage

  • Use of high pressure hot water system

  • Removal of waste / recycling bags from waste collection units in area of responsibility

  • Waste collection units, regular cleaning exterior and interior of units

QUALIFICATIONS:

• Must be able to supervise and delegate work

• Experienced in Microsoft Office (Outlook, Excel, Word, Teams, PowerPoint, etc.)

• Be well organized, presentable, hard-working and be in self-control during emergency situations

• Excellent communication skills (English), both written and spoken command

• Experience managing a team and dealing with customers, while liaising with external contractors, and Senior Management.

• Post Secondary Education

• 5-7 years’ experience in retail shopping centre / Property Management field in a Supervisory role

• Certified in Health and Safety an asset

• Unionized employee experience is preferred.

• Exceptional customer service, communication, organization, and time management skills

• General building construction knowledge is required

• A valid Ontario Driver’s license is required.  A driver abstract will be required.

Oxford's purpose is to strengthen economies and communities through real estate.

Our people-first culture is at its best when our workforce reflects the communities where we live and work — and the customers we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.