Principal Technical Program Manager - Workplace Products Chief of Staff

Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.

As a Principal Technical Program Manager in the Workplace Product team you will be a strategic partner and trusted advisor to the Head of Workplace Product, you will lead and focus on activities related to strategic business planning and functional business management. Your core activities include strategic planning and measuring performance and execution against strategic goals, including all aspect of business operations, managing the budget, communications, location strategy and workforce management to support and enhance the organization to meet their strategic and operational goals and ensure efficient day-to-day operations across the Employee Platforms and Workplace Product organizations. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.

Job responsibilities

• Strategic Leadership & Management : Develop and maintain organizational strategy and vision by coordinating multi-year planning programs, partnering with executive leadership to execute and monitor strategic initiatives that advance business objectives, serving as a senior escalation point and expeditor for organizational issues while representing the CIO and Head of Workplace Product in firm-wide initiatives (such as expense management and location strategy), and designing and executing global location and resource strategies.
• Cross-Functional Coordination & Governance: Serve as a central point of contact for horizontal functions, ensuring alignment and effective communication across teams including management cadences such as meetings and offsites—while managing the Workplace Product forward calendar and leadership agenda to ensure delivery of key priorities through virtual management of business managers.
• Relationship & Stakeholder Management: Build and maintain strong relationships with key leadership across the Firm, business lines, and corporate functions (HR, Finance, Real Estate, Sourcing, Communications, Employee Experience, CAO, Employee Platforms, Infrastructure Platforms); facilitate collaboration and information flow across teams by leveraging partnerships to inform and improve strategy and delivery; and engage with external stakeholders including vendors, regulators, and industry groups as needed.
• Operational Excellence & Process Improvement: Identify and implement process improvements to enhance efficiency, productivity, and quality across all functions, while leading and managing the Chief of Staff team supporting the organization.
• Executive Communications & Reporting : Prepare executive-level communications, presentations, and reports for senior leadership to ensure clarity and consistency of messaging, and create management materials and collateral for internal and external use including monthly executive reports, quarterly council meetings, operating committee meetings, investor day, and external conferences.
• Analytics & Data-Driven Decision Making: Support the collection, analysis, and presentation of data to inform decision-making and measure progress against strategic goals; execute financial and human capital analysis, develop and report key performance metrics, contribute to forecasting and annual budget processes, and make recommendations for financial decisions regarding investment in capital and resources.
• Talent Development & Team Leadership : Assist in talent management initiatives including onboarding, training, and professional development while building and leveraging a talented, geographically and culturally diverse team, and acting as interim manager for selected efforts and managing consulting engagements.

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in a large, fast-paced environment, with proven success in technology, product management, and business operations.
• Strong analytical, program/project management, and business acumen skills.
• Excellent judgment, flexibility, and influencing skills with a Demonstrated ability to build relationships and influence at all levels, internally and externally.
• Experience managing teams directly and in a matrixed, geographically dispersed environment. Highly organized, able to drive multiple programs simultaneously.
• Proven experience with financial analysis, process improvement, and resource/location strategy.
• Excellent written and verbal communication skills, with experience preparing executive-level materials.
• Experience supporting executive leadership and driving cross-functional collaboration and experience in leading culture and engagement initiatives within a product or technology organization.
• Proficient in standard office software, reporting applications, and analytical techniques.
• Willingness to travel domestically and internationally as required.

Preferred qualifications, capabilities, and skills

• Bachelor’s degree; MBA or graduate-level STEM degree preferred.