Full-Time

Manager Trainee

Tower Loan

Tower Loan

Consumer installment lender

No salary listed

Champaign, IL, USA

In Person

Relocation is required upon promotion into management.

Category
Business & Strategy (1)
Required Skills
Sales
Marketing
Customer Service
Requirements
  • High school diploma or GED.
  • Willingness to relocate upon promotion into management.
  • A valid driver's license and reliable vehicle.
Responsibilities
  • Become proficient in customer service, sales, marketing, finance, and operations.
  • Develop long-term customer relationships by listening to customer needs and recommending the best service.
  • Offer optional products to serve new and existing customers.
  • Contact customers regarding payment reminders and arrangements.
  • Assist the manager in exceeding established office goals.
  • Learn and provide support in management responsibility duties, including delegating employee workload and analyzing loan documents.
  • Develop and demonstrate skills in management aspects, including recruitment, staff development, performance management, and leadership.
  • Perform other duties as assigned.
Desired Qualifications
  • Sales, collections, or customer service experience.

Tower Loan is best understood as a branch-based consumer installment lender. Branch teams evaluate applications, explain terms, service accounts, and manage customer relationships within regulated lending processes. It provides personal loans and related account servicing through local offices and digital customer touchpoints. Work includes customer service, lending operations, collections, branch management, compliance, technology, and central support. The profile is for Tower Loan and avoids implying banking or deposit services. Its workforce connects frontline delivery with the specialist, operational, technical, and business teams that support the organization.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • Tower Loan expanded into two new states during 2025-2026.
  • Its mobile app drew over 53,000 downloads in 2025, extending customer access.
  • Management added disaster recovery, backup systems, and remote lending after severe weather events.

What critics are saying

  • Tower Loan faces 1,223 CFPB complaints, signaling persistent customer-friction and servicing risk.
  • Consumer lenders face state rate caps and CFPB enforcement that can crush margins quickly.
  • Its Southeastern footprint makes hurricanes and tornadoes a recurring branch-disruption threat.

What makes Tower Loan unique

  • Tower Loan’s 90-year brand and 266-branch network reach eight states.
  • Its local-branch model pairs instant funding with remote lending and a new mobile app.
  • Promote-from-within training creates a deep bench of managers and supervisors.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

Paid Vacation

Paid Holidays

Performance Bonus

Employee Referral Bonus

Company News

Tower Loan
Mar 31st, 2026
Tower Loan names Patrick Thornton to Executive Group.

Tower Loan names Patrick Thornton to Executive Group. Tower Loan is pleased to announce Patrick Thornton, Chief Technology Officer, has been named to the company's Executive Group. Thornton brings more than 25 years of experience across software, infrastructure, cloud, aerospace, financial services, and healthcare innovation. Over the course of his career, he has led the design and implementation of scalable, technology-driven solutions that enhance operational efficiency and support long-term organizational growth. He began his career as a software engineer in the automotive industry, where he developed and managed inventory and e-commerce platforms. He later earned a degree in aerospace and computer sciences, during which he designed and built software to support flight school operations and flight-time tracking systems, and managed the university's aerospace Information Technology (IT) infrastructure. Thornton subsequently held consulting roles in the financial services sector, where he specialized in student loan consolidation systems, before transitioning into healthcare technology. In this domain, he led the development of one of the first fully web-based Ambulatory Electronic Health Record (EHR) and Revenue Cycle Management (RCM) platforms, supporting thousands of clinics nationwide. Following a successful exit, he continued to advance healthcare technology by modernizing post-acute, long-term, and rural healthcare systems, while overseeing cloud-based operations for rural hospital networks. His work encompassed initiatives across software, cloud hosting, DevOps, CloudOps, FinOps, and SecOps. Prior to officially joining Tower Loan as Chief Technology Officer in December 2024, Thornton worked with the company in a consulting capacity, where he led and supported several key technology initiatives. These efforts included the development and enhancement of online lending, credit applications, eSignature capabilities, document upload functionality, and regulatory system updates. Since joining Tower Loan full-time, Thornton has continued to build on this foundation, advancing the company's technology strategy and supporting scalable, long-term growth. "Patrick has been instrumental in ensuring our technology platforms support both our customers and our employees," said Francis C. Lee, President and CEO of Tower Loan. "His leadership and vision continue to strengthen our ability to grow and deliver exceptional service." As a member of the Executive Group, Thornton will help guide the company's strategic direction, with a continued focus on leveraging technology to enhance customer experience, improve operational effectiveness, and support sustainable growth.

Tower Loan
Mar 25th, 2026
Tower Loan marks 90 years of service at 2026 Annual Manager Meeting.

Tower Loan marks 90 years of service at 2026 Annual Manager Meeting. Tower Loan recently hosted its 2026 Annual Manager Meeting, bringing together leaders from across its operating footprint to align on priorities and build on the company's continued momentum. The event coincided with Tower Loan's 90th anniversary, marking nearly a century of serving customers and supporting communities. Over the past year, the company expanded into two new states, strengthened its technology infrastructure, and continued to grow. Throughout the meeting, leadership highlighted key advancements focused on improving the customer experience. These included enhancements to the Tower Loan mobile app, which saw more than 53,000 downloads in 2025, as well as expanded instant-funding and remote-lending capabilities. Together, these efforts provide customers with faster access to funds and more flexible ways to manage their accounts. The company also emphasized its commitment to reliability, including enhanced disaster recovery and backup systems designed to ensure consistent service when customers need it most. "At Tower Loan, our focus has always been on people, both our customers and our employees," said Mr. Francis C. Lee, Chief Executive Officer. "As we celebrate 90 years, we are building on that foundation by investing in our team, expanding opportunities for growth, and continuing to evolve how we serve our customers." A key theme of the meeting was Tower Loan's culture and ongoing investment in its workforce. As the company grows, it continues to create new career opportunities while supporting employee development at every level. The meeting also recognized 90 employees for their achievements, including awards for years of service, office performance, and leadership excellence. Notably, 15 individuals earned recognition across multiple categories, showcasing consistent performance and leadership across the company. In addition, Tower Loan celebrated a record $91,616.93 raised in support of Palmer Home for Children, reflecting the company's continued commitment to giving back to the communities it serves. As Tower Loan enters its 90th year, the company remains focused on responsible growth, expanding access to credit, and meeting customers where they are, through innovative tools, strong local service, and a longstanding commitment to helping people move forward.

Tower Loan
Jan 27th, 2026
Jordon Tucker Promoted to Supervisor of Operations in Alabama

Jordon Tucker promoted to Supervisor of Operations in Alabama. Jordon Tucker has been promoted to Supervisor of Operations at Tower Loan, advancing into a regional leadership role overseeing operations across Alabama. In this position, Tucker will focus on developing branch managers, strengthening teams, and supporting continued growth and profitability throughout the region. Tucker joined Tower Loan in July 2019 as a Manager Trainee in Meridian, Mississippi. Over the course of his six-year career with the company, he has held several leadership roles, including Co-Manager in Shreveport, Louisiana, and Branch Manager of Central, Louisiana, consistently demonstrating strong performance and a commitment to team development and operational success. Tucker is originally from Atlanta, Georgia. He leads with a hands-on approach and emphasizes effort, integrity, and teamwork. "I'm excited for this next step because of the challenge," said Tucker. "I've always been someone who doesn't give up. Even when the odds are against me, I believe I can do anything I put my mind to." Throughout his career at Tower Loan, Tucker has earned multiple internal recognitions and consistently achieved key performance goals. He is also a Tower University graduate, completing the program in May 2024. Join Tower Loan in congratulating Jordon Tucker on this well-deserved promotion and continued success with Tower Loan.

Tower Loan
Oct 30th, 2024
Archie Knox Promoted to Director of Training

Tower Loan is pleased to announce the promotion of Archie Knox to Director of Training.