As Product Manager at IVR Technology Group, you will take the product lead on our flagship Interactive Voice Response product. Daily, you’ll be expected to work with stakeholders inside and outside the company to understand customer problems and business opportunities, and work with our delivery team to solve them. You will own the strategy, roadmap, and execution of these initiatives, and will lead a cross-functional team to drive results. Someone successful in this role feels equally comfortable meeting with customers and prospects, evaluating partnership opportunities, and writing user stories.

First 30 days

• Gain an understanding of our IVR product – including verticals served and user flows – through internal discussions and by completing training on the platform.
• Review current backlog and roadmap and build an understanding of all documented product initiatives.
• Participate in team calls / meetings and begin to integrate into the R&D team
• Shadow customer calls to develop customer empathy

First 90 days

• Meet with our top customers, understanding their specific problems and how we solve them.
• Document the current IVR strategy and analyze potential future opportunities for growth.
• Review existing data sources to evaluate user behavior and understand where gaps exist.
• Become an expert in how InvoiceCloud and IVR Technology Group work together to take customer payments, as well as the other top IVRTG partnerships. 

Ongoing 

• Collaborate with business stakeholders and the R&D team to build a complete product roadmap for your area, making sure the sequence is aligned with company goals and value creation.
• Gain in-depth knowledge of our customers’ workflows, identifying opportunities to improve overall satisfaction and key metrics. 
• Lead cross-functional teams to define key metrics and develop a strategy for positively impacting those metrics.
• Identify workflow improvement opportunities that can be solved without using R&D resources, prioritize them, and work with the appropriate teams to make changes. This includes onboarding, optimizations, and other out-of-the-box thinking.
• Gain a holistic understanding of the payments market to identify disruptive opportunities in payments experience.
• Define methods and metrics for identifying success and failure while ensuring the team is clear on their objectives.

Qualifications

• Minimum of a BA / BS, preferably in computer science, engineering, or other quantitatively oriented fields.  An advanced degree in business or relevant field is a major plus.
• 4+ years of SaaS product management experience with product owner responsibilities.
• Experience publishing APIs with a development team, and comfortable talking with customers and implementation teams about their use
• Has demonstrated an owner’s mentality for their product area, is obsessive about the small details, and is passionate about the product and space that they lead.
• Experience in the IVR or CCaaS space preferred
• Strong analytical and quantitative skills with demonstrated experience in customer and competitive research.
• Exceptionally clear and precise communication skills – able to effectively communicate both strategic vision and specific details to customers and internal stakeholders.