Associate Director – Senior Application Support

What is the opportunity?

The Production & Risk Service group within Quantitative and Technology Services is looking for a seasoned application support analyst for our client (CRM, CLM, CSI, Client First), Banking, Data Analytics (Equities Research) and Digital Channels platforms. We support fast-paced global businesses with evolving needs and requirements.  Your ability to take ownership of our production estate combined with a natural sense of curiosity and pride in a job well done will help you success in the role.

What will you do?

• Responsible for ensuring maximum system availability, prompt and accurate remediation and response to issues and requests

• Proactive management and governance of our applications and platforms

• Leverage automation to drive efficiency and to improve the soundness of our operating environment

• Ensure strict adherence to standard operating procedures, standing order guidelines, and governance best practices

• Liaise between Business, Technology, Compliance, Surveillance, and Functional groups to help conduct regular review to help evolve our platform and to ensure the connectivity required to achieve our collective objectives

• Provide effective incident, problem and release management and regular project updates to stakeholders and the business.

• Provide white-glove service to our business users.

• Drive IT governance and de-risking initiatives

• Lead effective knowledge sharing, documentation, and cross training to help maximize coverage and work to improve the robust of our follow-the-sun operating model

What do you need to succeed?

Must-have

• Bachelors of Science degree or equivalent

• Prior in-depth experience in supporting large-scale, enterprise-wide, global trading and risk platforms (24x7 coverage across different regions)

• Consistently seeking to automate; Strong scripting skills (i.e., Python, PERL, etc.)

• Solid working understanding of LINUX, WINDOWS and SQL (including database concepts)

• Experience with troubleshooting .Net/.Net Core applications

• Experience with MS SQL or other equivalent relationship database.  Ability to write on the fly database statements

• Experience with the ITIL Incident, Problem, Change Management platform (such as Service Now)

• Disciplined approach to document all processes, issues and user stores in confluence and jira, along with strong analytical/critical thinking and ability to continuously multitask and manage priorities.

• Good organization skills , ability to effectively context switch and thrive in a fast pace environment; excellent verbal and written communication skills, strong interpersonal skills and self-starter attitude; Proven ability to collaborate well with others, be strategically focused and realize continuous improvements

• Proven Ability to communicate well with Senior Management, Front Office and stakeholders, ability to measure business impact and communicate effectively

• Must be extremely hands on, detail oriented, assertive and proactive with both day-to-day tasks and short and long-term deliveries

Nice-to-have

• Understanding of DevOps CI/CD Pipelines

• Experiences with the Securitization and Conduit finance business.

• Experiences with Client onboarding or relationship management systems like SalesForce, Fenergo.

• Experiences with monitoring software like (ITRS Geneos, Nagios, AppDynamics, Dyantrace or equivalent)

• Experiences with BMC Control M (preferred), autosys, tidal or other batch scheduling platforms.

• Knowledge of CRM (such as salesforce), client onboarding (KYC – Fenergo), surveillance system (Smarsh) and data analytics platform (Aperture) a plus.

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper.  We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation

• Leaders who support your development through coaching and managing opportunities

• Opportunities to work with the best in the field

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible working options fully supported.

The Expected Salary Range For The Above Position Is $100,000 - $150,000 Depending On Factors Including But Not Limited To The Candidate’s Experience, Skills, Registration Status; Market Conditions; And Business Needs.  This Salary Range Does Not Include Other Elements Of Total Compensation, Including A Discretionary Bonus And Benefits Such As A 401(K) Program With Company-Matching Contributions; Health, Dental, Vision, Life And Disability Insurance; And Paid Time-Off Plan.
Rbc’s Compensation Philosophy And Principles Recognize The Importance Of A Highly Qualified Global Workforce And Plays A Critical Role In Attracting, Engaging And Retaining Talent That:
·       Drives Rbc’s High Performance Culture
·       Enables Collective Achievement Of Our Strategic Goals
·       Generates Sustainable Shareholder Returns And Above Market Shareholder Value
 

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

#LI-POST

Job Skills

Application Security, Application Security, Applications Support, Batch Scheduling, Capital Markets, CI/CD, Control-M Workload Automation, Critical Thinking, DevOps, Electronic Surveillance, Encryption Software, Fenergo Client Lifecycle Management Solution, Front Office Support, Group Problem Solving, Information Security, Information Security Management, Information Technology Security, Infrastructure Penetration Testing, ITIL Fundamentals, IT Monitoring, ITRS Geneos, IT Security Architecture, IT Systems Integration, Linux, Microsoft .NET {+ 10 more}

Additional Job Details

2751 CENTERVILLE ROAD:WILMINGTONWilmingtonUnited States of America40Full timeCAPITAL MARKETSRegularSalaried2025-08-272026-01-24

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.