Full-Time

Technical Support Specialist

Posted on 5/6/2024

Skyscanner

Skyscanner

1,001-5,000 employees

Travel planning and booking platform

Consumer Goods

Junior

Miami, FL, USA

Required Skills
Agile
Communications
Management
Requirements
  • Previous Relationship management/Account management experience, ideally in a technology organisation.
  • Experience working with technical integration documentation with the ability to evaluate API product requirements.
  • Experience with constructing API requests using tools such as Postman, SoapUI or similar and evaluating the resulting XML or JSON structures appropriately.
  • Experiment with the application of continuous improvement principles (e.g. Lean and agile); you are able to spot opportunities to automate and reduce waste, and put in place solutions within your own scope of influence.
  • Build relationships and communicate clearly with business partners and key stakeholders on straightforward issues/topics.
  • You empathise with clients, and can adequately communicate their needs back to your team.
  • Curiosity to learn – avidly seeking knowledge on internet economy and client management best practice.
  • Demonstrate a strong personal workflow/ the ability to manage multiple competing tasks/priorities.
  • Ability to problem solve, uncover root causes and address those issues at scale.
  • Excellent written and verbal communication skills.
Responsibilities
  • Follow internal workflow processes and work with a variety of internal tools to debug and resolve common client issues.
  • Collaborate with other teams to identify solutions to client issues.
  • Perform in-hours triage function following defined processes to ensure service level agreements.
  • Maintain external documentation and internal playbooks and collaborate with the team on project work.
  • Consistently manage client expectations and grow your knowledge and expertise of Product, Services, and Tooling.

Skyscanner specializes in enhancing global travel experiences by providing comprehensive travel management software, including booking platforms and planning tools. As a leader in the travel technology sector, the company maintains a strong focus on technological advancement and user-friendly designs, which contributes to a dynamic and forward-thinking work environment. This makes it an appealing place for professionals eager to innovate and lead in the travel and technology industry.

Company Stage

M&A

Total Funding

$197.2M

Headquarters

, United Kingdom

Founded

2003

Growth & Insights
Headcount

6 month growth

2%

1 year growth

4%

2 year growth

23%

Benefits

Work partly from our amazing offices and partly from home

Private medical insurance with great mental health cover

Discounted gym memberships

Free Headspace subscription

Training & performance appraisals

Work with industry professionals with years of experience that they’re happy to share

Ask anything and everything during lunches with the CEO

Be involved in our Charity Committee and make a difference