Full-Time
Product Expert Manager
Splend
51-200 employees
Flexible weekly car rental with ownership
Compensation Overview
A$90k - A$100k/yr
Sydney NSW, Australia
In Person
 Product (1) |
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- Tertiary qualification in Engineering, Business, Sales, Marketing, Automotive Technology, Information Technology, or a related discipline is highly regarded. Alternatively, substantial demonstrated experience in technical sales, business development, customer solutions or a related field may be considered.
- Strong ability to understand and communicate technical product features, benefits and value propositions to customers.
- Experience in consultative selling, customer relationship management and achieving sales targets.
- Proven track record of leading and mentoring sales teams in a customer-facing sales environment.
- Deep-seated passion for product knowledge, with a demonstrated ability to inspire this enthusiasm in others.
- Strong problem-solving skills with a proactive approach to addressing challenges and developing effective solutions.
- Exceptional communication and interpersonal skills, adept at building customer relationships and fostering a collaborative team environment.
- Hands-on leadership style capable of driving sales performance, customer engagement and strategic initiatives.
- Strong organisational skills with the ability to manage multiple customer interactions, sales opportunities and competing priorities
- Strategic thinker with a knack for identifying business opportunities, anticipating challenges and developing effective sales solutions.
- High standards of professionalism and a commitment to delivering exceptional customer experiences and supporting team development.
- Comfortable commuting to our Paramatta hub daily
- Cultivate strong customer relationships underpinned by technical knowledge and enthusiasm for Splend’s vehicles and subscription packages. Develop and maintain expert product knowledge and mentor team members on product features, benefits and value propositions to effectively meet customer needs
- Drive sales excellence through proactive customer engagement, relationship management and effective solution-based selling. Provide guidance and support to team members while continuously developing professional knowledge and technical expertise
- Ensure seamless delivery of sales activities and customer service throughout the sales process. Address customer enquiries and technical challenges promptly, fostering confidence in Splend’s products and services while encouraging innovative problem-solving within your team
- Implement targeted sales strategies and monitor performance against sales objectives. Adjust sales approaches as needed to optimise sales outcomes, strengthen customer relationships and maximise revenue opportunities
- Maintain rigorous oversight of the customer journey from initial enquiry through to successful onboarding and implementation, ensuring customers are matched with the most suitable products to support long-term satisfaction and retention
- Regularly collaborate with technical specialists, team leaders, sales and regional managers and other stakeholders to align customer solutions, including sharing market insights and supporting successful project outcomes
- Conduct product demonstrations, presentations and customer consultations while supporting team members in delivering high-quality customer interactions and achieving sales targets
- Assist with the training, coaching and development of sales team members, sharing technical product knowledge and best-practice sales techniques to support team performance and professional growth
Splend provides affordable flexible vehicle rental-and-ownership for professional drivers in the UK. It offers a weekly Flexi Own subscription to rent a car with the option to own later, with weekly payments starting from £199 and a mix of standard and electric, all PCO-approved. Drivers choose a car, pay weekly, and can move toward ownership via the ‘try before you buy’ option to reduce financial risk. Its goal is to give professional drivers an affordable, low-friction way to access reliable vehicles and eventually own them, making it easier to become self-employed or gain fleet independence.
Company Size
51-200
Company Stage
Debt Financing
Total Funding
$548.1M
Headquarters
London, United Kingdom
Founded
2015
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Simplify's Take
What believers are saying
- CEFC's additional $20 million in 2025 lifted Splend's EV fleet to 2,000.
- The company targeted over 10,000 vehicles by 2025 and 20,000 by end-2026.
- March 2026 replacement-vehicle and insurance changes increase retention and customer stickiness.
What critics are saying
- Macquarie debt exceeded $500 million in 2024, creating refinancing pressure by 2026.
- Uber and other rideshare platforms control demand; policy shifts can shrink Splend utilization quickly.
- Battery residual values and EV insurance costs can crush margins if used-EV prices fall.
What makes Splend unique
- Flexi Own and Flexi Try bundle rideshare-ready cars with ownership optionality.
- Splend targets Uber drivers with registration, servicing, tyres, brakes, and roadside assistance included.
- December 2024 Macquarie funding plus IFM support gives Splend unusual fleet-financing firepower.
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Benefits
Performance Bonus
Unlimited Paid Time Off
Paid Sick Leave
Mental Health Support
Health Insurance
Growth & Insights and Company News
6 month growth
↓ -2%1 year growth
↓ -3%2 year growth
↓ -3%IFM Investors is pleased to announce a significant investment in Splend Group Pty Ltd (Splend), an Australian-owned company that is a leading provider of subscription vehicles to rideshare drivers across Australia and the United Kingdom. IFM’s Growth Partners Fund 2 is investing in Splend alongside HESTA (through HESTA’s mandate with IFM) and other co-investors, to
IFM Investors announced a significant investment in Splend, acquiring a 49% stake alongside HESTA and other co-investors. Splend, a provider of subscription vehicles for rideshare drivers, has secured $300 million in debt financing from Macquarie and a $40 million facility from Clean Energy Finance Corporation. The investment will support fleet expansion and EV charging infrastructure in Australia and the UK, aligning with IFM's focus on tech-enabled services and energy transition.
SYDNEY, Dec. 06, 2024 (GLOBE NEWSWIRE) -- Splend, the largest private hire fleet operator across the UK and Australia, has secured a senior debt facility in excess of £150 million from Macquarie Specialised and Asset Finance (SAF), a division of Macquarie Group’s Commodities and Global Markets (CGM) business, to drive its rapid global expansion and accelerate the adoption of EVs across the United Kingdom and Australia. The funding is expected to double Splend’s private hire vehicle fleet to well over 10,000 vehicles by 2025 across the UK and Australia, with a focus on zero-emission EVs. The senior debt facility, alongside a £7.5 million increase in Splend’s Corporate Facility issued by MA Financial Group (formerly Moelis Australia), reflects strong investor confidence in Splend’s business model and growth trajectory. The funding will enable the rapid deployment of private hire EVs, meeting the increasing demand for affordable, low-emissions transport solutions. Splend CEO Chris King said the Macquarie Group facility would allow the company to fast-track its growth while staying true to its sustainability goals. "What sets this deal apart is its potential to transform urban mobility. With over £250 million in total financing secured to date, we've built the foundation to lead the EV transition in the private hire industry. This latest facility empowers us to accelerate sustainable transportation's future even more quickly. "The private hire vehicle (PHV) sector represents one of the fastest paths to decarbonising transport. PHV drivers can cover more than 35,000 miles a year, so by scaling to 10,000 vehicles, we're creating an immediate, measurable impact on carbon emissions across two continents,” said Chris King. Since its inception, Splend has raised over £250 million in total financing, with previous backing from Pollen St Capital, Partners for Growth, and various fleet leasing partners. This latest facility will be critical to scaling operations and accelerating the deployment of EVs in key markets, reinforcing Splend’s position as a leader in providing low-emissions products to the rideshare sector. “The electrification of the PHV sector will play a significant part in the transition of global transportation to a net zero future, and Macquarie’s SAF team is pleased to work alongside a key innovator in the sector in Splend,” said SAF Executive Director, Julian Liddy. Images About Splend Launched in 2015, Splend is a tech-enabled financing platform that provides all-inclusive vehicle ownership products targeted at on-demand private hire vehicle (PHV) drivers. Our turn-key solution takes the admin work out of the equation for drivers while providing a flexible and affordable alternative to traditional vehicle finance. This means our customers free up precious time for all the important things in life. We're fast-tracking our transition into green mobility, reducing our carbon footprint by transitioning to electric and hybrid vehicles globally. We've helped thousands of customers across the UK and Australia. We take pride in everything our team has achieved so far, and we're only just getting started. www.splend.com CONTACT: For media enquiries: Jasmine Kostas Media + Capital Partners +61 425 327 224 [email protected]
Splend, Australia's largest electric vehicle (EV) fleet operator, has been recognised as one of the Best Places to Work for 2024.
Australian car hire platform Splend has been given a $20 million boost by the Clean Energy Financing Corporation (CEFC) to help double the number of electric ve