Senior Customer Success Engineer
AI/ML
Updated on 2/13/2024
DigitalOcean

1,001-5,000 employees

Cloud-based app deployment platform
Company Overview
DigitalOcean's mission is to build the software that operates and maintains the best cloud for developers. DigitalOcean simplifies cloud computing so developers and businesses can spend more time building software that changes the world.

Company Stage

N/A

Total Funding

$1.6B

Founded

2012

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

9%

1 year growth

22%

2 year growth

72%
Locations
Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Tensorflow
CUDA
Git
Keras
Pytorch
Docker
Linux/Unix
CategoriesNew
AI & Machine Learning
Requirements
  • Experience in production deployments of machine learning
  • Deep knowledge of Linux, Docker, Git, GPUs, and CUDA
  • Experience working with cloud infrastructure
  • Able to debug production issues in unknown environments spanning infrastructure to AI/ML code
  • Hands-on ability to code and document sustainable solutions
  • Can explain complex technical concepts to all audiences
Responsibilities
  • Understand customer’s needs and goals and help them be successful on Paperspace
  • Helping customers post-sales to get their ML/AI workloads up and running
  • Support customers with their technical, architecture, or performance issues
  • Advise and inform customers on best practices for building and deploying models
  • Debug infrastructure issues related to machine learning such as networking and storage
  • Writing playbooks/reusable code to a grow a knowledge base to create reusable processes
  • Build relationships with customers to keep in touch with their business and technical needs and ensure they can continue to grow
  • Share customer insights and trends with the product team to inform and improve the product offering
Desired Qualifications
  • Experience in developing and training models (e.g., Tensorflow, Keras, PyTorch)
  • Experience working in a post-sales role
  • Ability to balance the demands of multiple stakeholders, define priorities and set appropriate expectations
  • Passionate about technology and open source projects
  • Empathy for customer’s goals and understanding how we can add value
  • Learn quickly and stay up to date on the latest industry trends and tools