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Customer Success Executive (Northwest - Remote)
Posted on 5/10/2022
INACTIVE
Locations
Dallas, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Leadership
Management
Marketing
Requirements
  • Bachelor's degree or equivalent work experience
  • 10+ years' working in a customer-facing role and 5+ years working with Enterprise-level customers
  • Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans
  • A proven track record of leading process improvements within large organizations
  • Previous experience tracking product adoption and customer engagement through data-analysis tools
  • Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
  • Exceptional organizational, presentation, and communication skills, both verbal and written
  • Demonstrated ability to deal with change and excel in high-stress situation
Responsibilities
  • Act as a consultant and advocate for your customers, engaging in regular calls and in-person meetings to drive the strategy and execution around achieving each customer's unique goals
  • Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform
  • Create success plans for your customers and document customer progress toward established goals and results
  • Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned
  • Communicating major milestones and updates to Sr. Leadership on a regular basis
  • Work closely with Axon's marketing and training teams to conduct regular training webinars and calls
  • Develop a deep understanding of Axon's product line and ensure proper implementation in every customer's environment
  • Learn and share industry best practices in order to solve customer need
Axon

1,001-5,000 employees

Military & defense technology
Company mission
Axon provides electronic control devices to law enforcement and corrections agencies.
Benefits
  • Medical, Dental, Vision
  • Fitness Programs
  • Mental Health
  • Pre-Tax Savings (401k, HSA, FSA)
  • Annual Bonuses
  • Stocks
  • Remote Work
  • Paid Time Off
  • Parental Leave
  • Room to Grow
  • Leadership Development Program
  • Learning and Development
Company Values
  • Be obsessed
  • Aim far
  • Win right
  • Own it
  • Join forces
  • Expect candor