Leasing Manager

Winner of the 2024 Employee Engagement SwiftBunny Award! This exciting recognition reflects our dedication to fostering a workplace where collaboration thrives, ideas are welcomed, and every team member feels respected and appreciated.

We’re seeking a motivated and experienced Leasing Manager to lead our leasing efforts and drive occupancy at Knottingham Apartments. In this pivotal role, you’ll oversee day-to-day leasing operations and ensure every prospect and resident receives outstanding service. If you're a results-driven professional with a passion for property management, team development, and building strong resident relationships — this is your opportunity to make an impact!

Paragon offers an outstanding benefits package

• Comprehensive medical, dental and optical insurance with a minimal waiting period for enrollment
• Company paid life and disability insurance
• Guaranteed Full-Time 40 hour per week schedule
• Paid time off and 9 company paid holidays
• 401(k) program with an employer contribution
• Leasing move-in bonus
• Training program with opportunities for advancement
• Employee Recognition Program
• Rent Discount
• Compensation: Up to $24/hr. depending on previous experience

Your role as part of our Paragon team!

• Facilitates and performs all aspects of the apartment leasing process.
• Tour prospective residents in vacant, market ready units and/or model apartments.
• Consistently maintain closing percentage of 40-50%.
• Routine and ongoing follow-up, per company policy, with all prospective residents through the point of sale.
• Prepare applicant files and move in calculator. Review applications for approval or denial. Follow up with approved/denied applicants regarding application status. May perform move in orientation.
• Monitor to ensure move ins are compliant with renters insurance.
• Record all email, telephone, in-person traffic and rentals in property management software. Manage CRM queue.
• Actively manage move-in and renewal process.
• Assist Manager with final inspection of market ready unit, determine if additional work is needed.
• Facilitate lease expiration management.
• Prepare weekly occupancy reports and submit to operations and Regional Manager
• Maintain in-depth knowledge of the community and area competition. Complete detail market survey monthly. Perform monthly phone competition shops and quarterly in person competition shops.
• Plan and execute site marketing and advertising. Ensure weekly eblasts are sent to residents and prospects.
• Manage social media presence and content on Facebook/Instagram and/or similar platforms. Respond to consumer questions.
• Perform outreach marketing to local businesses and employers.
• Continually monitor and analyze traffic patterns, team closing ratios, marketing budget expectations, renewal information and rates, and overall market dynamics. Able to provide current and accurate information when request by supervisor, owner, and/or owner’s representative.
• Immediately enter service requests into Yardi and inform the maintenance supervisor/manager of emergency work orders. Answers questions for residents about the community, work orders, rent, and community rules. Follow-up timely if not able to respond to resident requests or problems.
• Inspect community, models and vacant units and report any deficiencies or liabilities immediately to the Manager.
• Always communicate with residents, prospects, and internal team members in a professional and consistent manner.
• Plan and attend resident social activities.
• Perform other duties and special projects as requested by management.
• Attend job specific training classes and train other leasing staff members.
• Manage/motivate and conduct regular marketing meetings with leasing staff to ensure sales performance is meeting expectations and resident/prospect records are maintained accurately.
• Promote a positive work environment through effectively leading by example.

Position Requirements

• 1+ years of on-site Leasing Consultant or Assistant Manager experience or with customer service orientation
• High school diploma or equivalent, college-level education (strongly preferred)
• Industry knowledge (preferred)
• Excellent verbal and written communication, interpersonal, leadership, coaching and conflict resolution skills
• Superior sales ability
• Computer proficiency, including MS Office: Word, Excel, and Outlook
• YARDI experience (preferred)
• Exceptional customer service skills
• Professional appearance and demeanor
• Basic math skills
• Able to work independently with minimal guidance and as part of a team
• Reliable and dependable attendance at the work site
• Ability to handle multiple tasks in a fast-paced environment and adapt to changing assignments and priorities
• Superior knowledgeable of Fair Housing guidelines, state/local/federal laws, and safety compliance.

OUR MISSION

Create an unparalleled living experience for our residents while enriching the lives of all members of our Paragon family*

*Definition of Paragon Family:

A group of individuals, not related by birth, but bonded together by common beliefs, values, and goals that support our brand. These individuals are made up of our residents, employees, vendors, and our owners. Together we stand by our name - to model excellence in all things.

OUR VISION

Be the place everyone loves to call home

OUR VALUES

• People First Always
• Deliver with Integrity
• Aspire to Inspire
• Customer Service with Care