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Senior Customer Success Manager
Posted on 1/9/2023
INACTIVE
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Marketing
Salesforce
Requirements
  • Demonstrable track record of successfully building relationships and handling a large volume of customer accounts
  • You are highly organized, and have experience managing a pipeline in Salesforce or other CRM
  • A very competitive salary and stock options
  • An exciting job that will offer you technical challenges every day
  • Flexible working hours
  • International company retreats
  • Conference and hardware budget
  • Working with a great team (everyone says this, but we're serious-we're pretty great)
Responsibilities
  • Manage the customer lifecycle from onboarding to renewal for over 50 accounts
  • Launch domestic and global learning initiatives to increase adoption and engagement for thousands of learners to help with upskilling programs
  • Work with product and marketing to ensure the voice of our customer is being heard and influencing our product and content roadmap
  • Demonstrate the value of DataCamp's various products and convey the value to ensure renewal, upsell and cross-sell
  • Is passionate about customer service and building relationships by delivering on value
Desired Qualifications
  • 5+ years in Customer Success experience, with a commitment to building a long-term career in this field. SaaS experience is a plus
DataCamp

11-50 employees

Data skills learning platform
Company Overview
DataCamp's mission is to democratize data skills for everyone. Companies and teams of every size use DataCamp to close their data skill gaps and make better data-driven decisions.
Benefits
  • Competitive salary
  • Stock options
  • Generous healthcare benefits
  • Fully paid parental leave
  • Personal development budget
  • Personal office equipment budget
  • International company trips and trainings
  • Free lunch and healthy snacks
Company Core Values
  • Diversity of thought
  • Put the team first
  • Give honest feedback
  • Care for DataCamp(ers)
  • Take ownership
  • Seek out the truth
  • Be transparent
  • Make data-driven decisions
  • Focus on high ROI
  • Bias to action