Hospitality Associate

THE ROLE

Mint House is hiring a Hospitality Associate to support the on-site team across all areas of the guest experience throughout the Nashville market. This is not a traditional front desk role. It’s a hands-on position that includes assisting with arrivals when needed, inspecting rooms before guest check-ins, responding to in-stay requests, and handling light maintenance tasks like replacing lightbulbs or unclogging toilets. You'll also conduct routine property walks, help ensure a clean and safe environment, and professionally enforce Mint House policies as needed, including addressing unregistered guests or disturbances to protect the comfort and security of all guests.

We have two part-time positions available, with one requiring a schedule of 7:00 PM - 11:30 PM, 5 nights a week, and the other requiring a schedule of 7:00 PM - 11:30 PM, 2 nights a week. Please specify your preferred availability when applying.

AT MINT HOUSE YOU WILL

• Respond promptly to guest requests, issues, and other outreach in real-time to deliver a seamless and delightful experience to our guests.
• Conduct arrival inspections and unit departure checks to ensure that all apartments consistently meet or exceed Mint House's brand standards.
• Act as a helpful resource in the field to troubleshoot guest issues in real-time and promptly report any guest maintenance concerns or issues during a guest's Mint House stay.
• Foster a guest-centric culture to drive exceptional results and create a positive and welcoming environment.
• Ensure all guest areas and apartments are well-maintained and inspect appliances and amenities to verify their cleanliness and proper functioning for our guests' comfort.
• Master our software systems to assist guests with their stay, reservations, and communication amongst the team effectively.
• Perform preventative and repair maintenance work to ensure that our property is well-maintained, adhering to established quality and sustainability standards, all while treating our guests in a warm and friendly manner.
• Replace basic electrical fixtures, handle minor plumbing tasks, and assist with furniture assembly to keep our property in top-notch condition.
• Conduct regular property walks, both interior and exterior, to promote a safe, clean, and well-maintained environment for all guests.
• Act as a first point of contact in handling disturbances, enforcing Mint House policies when needed (including addressing unregistered guests), and helping maintain a secure and respectful atmosphere throughout the property.
• Travel between Mint House properties within the Nashville area may be required based on business needs.
• Complete simple maintenance tasks as needed, such as changing lightbulbs, unclogging toilets, or adjusting loose fixtures.

WE ARE LOOKING FOR

• Has prior experience in hospitality security, residential concierge, or night audit roles - comfortable working independently overnight, conducting interior and exterior patrols, and professionally enforcing property policies while maintaining a warm, service-oriented approach with guests.
• Willingness to work a flexible schedule to assist with staffing coverage in case of call-outs and openness to working evenings and weekends.
• Strong multitasking and organizational skills with significant attention to detail to ensure a seamless guest experience.
• Must be able to lift, push, pull, and move objects weighing up to 50 pounds.
• Understanding the importance of creating a meaningful experience and bringing that spirit to our guests, ensuring their satisfaction.
• Embody Mint House's core values of being gritty, adaptable, and stress-tolerant, contributing to a positive and resilient work environment.
• Demonstrated honesty, reliability, and ability to work effectively both independently and as part of a team.
• Confidence to take charge and effectively problem solve when needed to address guest needs and concerns.
• Comfortable with tech-forward thinking and the use of mobile applications and business systems to enhance guest experiences.
• Energy and dedication. Mint House is transforming the traditional hotel model and defining a new category of residential hospitality. The Mint House team believes deeply in this mission and invests the time, energy and effort needed to make it a reality.

Hourly Rate: $18.00 USD