Full-Time

Coordinator

Customer Success

Confirmed live in the last 24 hours

Brain Station

Brain Station

201-500 employees

Coding bootcamps in tech and design

Data & Analytics
Education

Junior

Toronto, ON, Canada

Requirements
  • Bachelor’s degree
  • 1-2 years of work experience in customer success, or a related industry
  • A willingness to learn and a coachable attitude
  • Ability to thrive in a dynamic, collaborative team environment
  • Desire to find creative solutions to challenges and problems
  • Ability to juggle multiple projects and work independently
  • Aptitude for learning and using new software
Responsibilities
  • Maintain the responsibility & accountability for all inbound customer interactions via a number of platforms
  • Triage requests to the appropriate teams to ensure a seamless, high-quality experience
  • Address and solution any unique scenarios as they arise and ensure they are completed in a timely manner
  • Work closely with our broader growth team to ensure we are meeting our objectives and exceeding expectations
  • Provide feedback to all stakeholders on a regular basis to ensure the improvement and enhancement of processes
  • Document and build playbooks to support team growth and development

BrainStation offers 400-hour, project-based coding bootcamps and tech courses in software engineering, web development, UX design, data science, and cybersecurity, focusing on in-demand technologies such as Python, AI, and data analytics. The company has trained over 100,000 professionals globally and provides both online and in-person learning experiences across multiple campuses.

Company Stage

M&A

Total Funding

N/A

Headquarters

New York, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-3%

2 year growth

-4%