Customer Success Specialist
Kelowna, Bc
Updated on 2/10/2024
Fullscript

201-500 employees

Digital health platform for quality supplementation and patient adherence
Company Overview
Fullscript stands out as a leading digital health platform, providing practitioners with intuitive tools to enhance patient relationships and promote treatment adherence. The company's unique model allows practitioners to control pricing, offering the potential for practice growth and patient affordability. Fullscript's commitment to quality is evident in its adherence to strict quality standards for its product catalog, and its dedication to providing evidence-based resources, personalized treatment plans, and refill reminders to support optimal health over time.

Company Stage

Series B

Total Funding

$273.1M

Founded

2011

Headquarters

Ottawa, Canada

Growth & Insights
Headcount

6 month growth

2%

1 year growth

10%

2 year growth

29%
Locations
Kelowna, BC, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Zendesk
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • Proven experience in customer-centric roles, ideally in retail or hospitality
  • Passion for customer happiness and a positive, engaging demeanor
  • Ability to multitask and excel in a dynamic environment
  • Strong communication and organizational skills
  • Flexibility in scheduling to support customers across North America
Responsibilities
  • Collaborate with practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful
  • Troubleshooting issues and recommending or explaining product and service features that are best suited to the customer’s needs
  • Successfully resolving complex customer email and telephone inquiries through the use of multiple customer support tools and personal product knowledge
  • Building sustainable relationships of trust through open and interactive communication
  • Collaborating with teammates to come up with new initiatives to surprise & delight customers
  • Coordinating closely with teammates to ensure support is covered during all business hours
  • Gathering trends in issues and feedback and reporting them to your supervisor
  • Being a champion of Fullscript
Desired Qualifications
  • Familiarity with Zendesk and SaaS productivity tools is a plus