Commercial HVAC Field Technical Support Specialist

BGIS ITS is currently seeking a Commercial HVAC Field Technical Support Specialist to join the team in Remote, US.

Are You Looking For

• A company that cares and wants you to achieve your career objective.
• A company that offers you flexibility on the types of rewards and recognition that align with your personal situation.
• A company that puts you and your career first

BGIS is that, Company. 

BGIS Integrated Technical Services (BGIS ITS) has built a strong service-oriented company using only school and field trained technicians.  We take pride in treating all our customers with the highest degree of professionalism, care and understanding. In 2022, Millian Aire Enterprises became BGIS ITS after it joined the BGIS group of companies, a global leader in the provision of integrated facility management services, including project delivery, energy & sustainability, asset management, workplace advisory, and real estate services. With a combined team of over 500 commercial field technicians in the US (over 7000 globally), BGIS and Millian Aire relentlessly focuses on delivering memorable customer experiences that create value for our clients by focusing on developing a team of commercial technicians and providing those technicians ongoing training, support and ongoing career development.

Compensation and Benefits

• Competitive Salary: Earn $35-$45 Per hour. ($72,800–$93,600/annually based off a 40 Hr. work week); Overtime when authorized by Leadership.
• Paid Time Off: Start with 48 hours, increasing to 168 hours with tenure.
• Paid Holidays: 7 annually (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas)
• 401(k) Match: 5% employer contribution

Additional Perks

• Company Vehicle: Take-home option available
• Tech Tools: Company-issued cellphone and tablet
• Annual Boot Voucher: Stay equipped with the right gear.
• Comprehensive Benefits: Health, life, and disability coverage
• Corporate Discounts: Exclusive perks through ADP
• Career Development: Ongoing technical training and certifications
• Growth Opportunities: Clear paths for advancement and relocation

Summary of the role

The Commercial HVAC Field Technical Support Specialist is responsible for providing expert technical support to Technicians and other key positions in the organization resolving complex HVAC issues and utilization of specific system tools ensuring timely, safe, and effective solutions. The priorities of the position are identified by business leaders and emergency responses required for excellence in customer delivery. Key job activities include leveraging expertise in a wide range of HVAC systems, including VRF/VRV, diagnosing problems, and collaborating with internal and external resources. Additional responsibilities include data integrity, verification, reporting and analysis.  The Commercial HVAC Field Technical Support Specialist demonstrates BGIS values.

KEY DUTIES AND RESPONSIBILTIES 

HVAC Equipment and Systems Subject Matter Expert

• Act as subject matter expert and technical support for wide variety of HVAC systems and brands serviced by BGIS being able to answer questions, troubleshoot, repair, guide maintenance activities, and provide training. 
• Promote safety, health, and environment in all work activities and ensure compliance with internal standards and external regulations. 
• Facilitate specific system, equipment, and application training for client account teams, departments, and new accounts to BGIS.
• Provides regular updates on escalations trends and compiles/analyzes key performance indicator data to support client account teams and monthly reporting to internal executive team. 
• Completes data changes to the assigned systems including asset management and maintenance tracking as required. 
• Uploads documents, forms, and submissions to the internal portal to be shared, monitored, and reviewed by the client account teams.
• Reviews and verifies accuracy of all compliance related data submitted from client business groups and product lines.
• Seeks opportunities to improve efficiencies through best practices and collaborating with internal teams.
• Participates in corporate programs/projects conversations including releases of new system applications. 
• Contributes to the development, documentation and review of policies, processes, training materials and work instructions for internal and external users.
• Research and provide wiring schematic support for BGIS technicians.
• Assist with controller configurations for all HVAC brands serviced by BGIS.
• Monitor, understand, and support computer and diagnostic tool requirements for VRF/VRV systems.
• Collaborate with Quality Control to provide installation support as needed.
• Submits updates for process documents including work instructions, forms, and policies
• Develop and maintain a comprehensive knowledge base of HVAC technical documentation, including manuals, schematics, and troubleshooting guides.
• Participate in training and development programs to stay current with new technologies and HVAC systems
• Contributes to the completion of other key initiatives as assigned.

Problem Solving and Resolution

• Resolve problems and/or conflicts and maintains open communication with BGIS internal team and with client account team. 
• Walk technicians and other team members through identifying potential issues with phone and provides instructions on how to resolve.
• Recommend solutions and implements appropriate actions for issues. 
• Ensure customer requirements are captured and met in a timely basis.
• Offer real-time video support for technicians on-site, using platforms like Zoom, Skype, or Facetime.

KNOWLEDGE AND SKILLS

• Associate degree or equivalent work experience in related field such as HVAC or mechanical engineering. 
• Minimum of 5 years performing job duties as an HVAC technician or in a related technical support role.
• Strong knowledge of HVAC systems, including VRF/VRV, chillers, boilers, and air handling units.
  Excellent trouble shooting and problem-solving skills to properly diagnose and recommend appropriate solutions.
• Understanding of compliance requirements of relevant external organizations.
• Knowledge of quality management practices.
• Effective communication skills including verbal and written.
• Ability to effectively manage time and balance competing priorities.
• Both individual performer and contributor to a larger team.
• Effective data management skills,
• Attention to detail for data reporting, verification and analysis.
• Strong proficiency in Microsoft Excel, PowerPoint, and Word.
• Industry recognized certifications such as NATE, R-410A preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.  
• Cognitive skills required to work in a customer focused environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes and ability to complete tasks within targeted time frame to minimize risk of outages or damage to building and high value equipment. 
• Position is expected to be available to provide support beyond normal Monday-Friday typical business hours including evenings, weekends, and holidays.
• Ability and willingness to travel. 
• Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.

 Benefits of Working with Millian Aire and BGIS.

• Competitive Salary
• Health, life, and disability benefits package
• 7 paid holidays – New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas
• Corporate perks through ADP
• 401K plan with employer match
• Technical training and development opportunities
• Growth and relocation opportunities

Visit us online at https://www.bgis.com/us/careers/ for more information. 

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. 

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

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