Full-Time

Annotation Operations Lead

Posted on 4/18/2024

EvenUp

EvenUp

201-500 employees

Access to justice for injury victims

AI & Machine Learning
Financial Services

Senior

Atlanta, GA, USA

Required Skills
Management
SQL
Requirements
  • 5+ years of progressive experience in a fast-growing, highly collaborative environment
  • Demonstrated work experience managing operational, production-based workflows, including BPO management, vendor management, and offshoring
  • Significant experience building, optimizing, and implementing related processes, protocols, and performance management frameworks
  • Ability to leverage data to inform and support critical decisions, as well as synthesize disparate information quickly to develop a comprehensive understanding of the issue/opportunity
  • Proficiency in working with/manipulating large data sets via Excel, G-sheets, etc. (SQL a plus)
  • Comfortable in a fast-paced environment where vision remains the same but information may not be 100% available and priorities can change frequently
  • Experience with medical records/terminology
Responsibilities
  • Achieve operational production goals for efficiency, quality, and cost
  • Be the subject matter expert on team workflows, processes, and procedures to drive operational improvement in service of company objectives
  • Manage the relationships with our vendor partners, ensuring that standard operating procedures are followed, SLAs are healthy, and any knowledge gaps are immediately addressed
  • Monitor team production on a daily/weekly/monthly basis to track performance against targets, as well as identify production outliers, root causes, etc
  • Create and maintain playbooks, SOPs, and similar materials where needed in service of creating sustainable, scalable production routines
  • Work cross-functionally with our Product, Legal Operations, Engineering, and data teams to identify and capitalize on optimization opportunities
  • Monitor the operational pipeline to balance resources among various projects (resource supply/demand matching)
  • Oversee the payment system for contractor partners, ensuring accurate and timely compensation for team members
  • Provide timely, considerate, and accurate feedback and answers to team members across a range of issues (general performance, payment questions, system/product questions, etc)

EvenUp seeks to level the legal playing field for injury victims, ensuring they receive fair justice regardless of their financial standing or demographic background. This dedication to equitable treatment makes it an appealing workplace for those passionate about social justice and legal equity. The company's focused approach not only advances the cause of the underrepresented but also fosters a supportive and mission-driven culture among its employees.

Company Stage

Series B

Total Funding

$64.9M

Headquarters

San Francisco, California

Founded

2019

Growth & Insights
Headcount

6 month growth

47%

1 year growth

180%

2 year growth

733%
INACTIVE