Deskside Technician-1

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters – to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.

THE ROLE

The Desktop Technician is responsible for providing first-line technical support for computer hardware and software issues. The role involves diagnosing, troubleshooting, and resolving basic desktop, laptop, and peripheral device problems. The technician will assist end users by setting up, configuring, and maintaining IT equipment, ensuring the smooth operation of daily technology use within the organization

WHAT YOU WILL DO

• Provide technical support for desktop, laptop, and peripheral devices (printers, scanners, etc.).
• Troubleshoot and resolve hardware and software issues in person, over the phone, or via remote access.
• Install, configure, and update software and operating systems.
• Assist in setting up and deploying new hardware (computers, monitors, etc.).
• Perform routine maintenance and upgrades on IT equipment.
• Document support requests, issues, and solutions in a ticketing system.
• Provide assistance with network connectivity issues for workstations.
• Collaborate with other IT staff to escalate more complex issues.
• Ensure adherence to security and compliance standards in IT operations.
• Assist in maintaining an inventory of IT equipment and supplies.
• Assist AV Team with Room Setups and Meeting prep (when required)

WHAT WE ARE LOOKING FOR

• Bachelor’s degree or equivalent.
• 0-2+ years of experience.
• Basic knowledge of operating systems (Windows, macOS) and computer hardware.
• Familiarity with common software applications (Microsoft Office, web browsers, etc.).
• Excellent problem-solving skills and the ability to work independently or in a team.
• Good communication skills for interacting with end users.
• Ability to follow written and verbal instructions for troubleshooting.
• Entry-level certifications such as CompTIA A+ or Microsoft certifications (preferred but not required).
• Willingness to learn and adapt to new technologies and systems.

#MBLI

#LI-HYBRID

At MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly, we encourage you to apply - you might be just the right candidate for this role or others.

What we offer:

• Generous time-off provided: including "Responsible time off" for many roles, paid company holidays when the US Stock Exchange is closed, plus paid volunteer time
• Family Focus: Up to 20 weeks of paid leave for new parents, back-up care program, dependent care flexible spending account, adoption assistance, generous caregiver leave
• Health and Welfare: Competitive medical, vision and dental plans, plus tax-free health savings accounts with company contributions
• Wellness Programs: Robust wellness webinars, employee assistance program, gym reimbursement through our medical plans, fitness center discounts and more
• Life & Disability Benefits: Company-paid basic life insurance and short-term disability
• Financial Benefits: 401(k) savings plan, Defined Contribution plan- 15% of base salary invested into the Plan, competitive total compensation programs

Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for sponsorship.

MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email [email protected] for assistance. 

MFS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the Know Your Rights: Workplace Discrimination is Illegal document and Pay Transparency Nondiscrimination Provision, linked for your reference.