Full-Time

Communication Center Representative

Inovalon

Inovalon

1,001-5,000 employees

Cloud-based SaaS solutions for improved healthcare outcomes

Data & Analytics

$17 - $19hourly

Bilingual in Spanish

Senior

Remote in USA

Required Skills
Sales
Communications
Customer Service
Requirements
  • Strong computer literacy skills
  • Bilingual in Spanish is a plus
  • Experience in a high call volume inbound/outbound call center or like environment
  • Ability to work in a fast-paced environment
  • Excellent verbal and written communication skills
  • Sales experience strongly desired
  • Strong interpersonal and organization skills
  • Comfort level working with the senior citizen population
  • Knowledge of healthcare or managed care highly preferred
  • Ability to exercise independent judgement within policy and procedure guidelines established by the company
Responsibilities
  • Conduct outbound/inbound calls to health plan members to schedule in-home assessments by nurse practitioners or other clinical staff
  • Provide members with full details of the in-home assessment within guidelines of clients
  • Provide friendly customer service with a positive attitude, building rapport and trust with members
  • Present, promote, and sell benefits of in-home assessment through active listening skills, empathy, and the ability to overcome objections
  • Scheduling appointments for client’s members in a physician’s office or minute clinic
  • Conduct outbound/inbound calls to Provider’s Office to verify location of the Health Plans member’s medical records for future Medical Records Request
  • Research Provider Information to obtain alternate contact information to locate member’s medical records
  • Provide Provider’s Offices with all record retrieval options and schedule the return of medical charts accordingly
  • Maintain compliance with Inovalon’s policies, procedures and mission statement
  • Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures
  • Fulfill responsibilities and/or duties provided by Inovalon for achieving operational and financial success of the Employer

Inovalon stands out as a leading healthcare technology company, leveraging its data-driven, cloud-based SaaS solutions to improve clinical outcomes and economics. Its Inovalon ONE® Platform, the most widely used cloud platform in U.S. healthcare, combines national-scale connectivity, an unparalleled primary source dataset, and advanced analytics, serving top health plans, pharmaceutical companies, and healthcare provider systems. This broad customer base, coupled with decades of healthcare and technology experience, positions Inovalon as a key player in enhancing patient care and healthcare economics.

Company Stage

N/A

Total Funding

N/A

Headquarters

Bowie, Maryland

Founded

1997

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

8%

2 year growth

21%