Head of North American Commercial

About The Role…

The Head of NA Commercial, reports to the President, and leads our growth strategy and drives transformative impact across the healthcare ecosystem through vision and focus in North America (including Canada, Gov – tbc). This executive will be responsible for Sales, accelerating revenue, expanding markets, and fostering deep, strategic relationships with key stakeholders in the healthcare landscape. The ideal candidate is a seasoned, visionary leader with a proven track record in scaling businesses, a deep understanding of healthcare, and the ability to inspire high-performing teams, within sales and crossfunctionally. Functionally responsible for: Sales (business development activities, commercial partnerships), Customer Success (account management activities), Sales Operations, and Marketing.

What You’ll Do…

• Strong executive CXO level connections and engagement with health care clients (Health System Enterprises, US Government Agencies and Health Systems, Payors, Partners) 

• Develop and strengthen relationships broadly with key decision makers and influencers at multiple levels, overcoming single threaded dependencies

• Identify / create a pipeline of opportunities to drive business expansion and increase market share

• Excel at closing high-impact and complex deals while coaching and empowering the sales team to replicate this success.

• Design and implement a comprehensive growth strategy for the NA market that aligns with the company’s mission, vision, and objectives.

• Oversee strategies to attract and retain customers, ensuring an exceptional end-to-end customer experience.

• Oversee the sales processes, systems, and data, including effective CRM management & forecasting, to enable the sales organization to run effectively, efficiently and at scale.

• Drive cross functional collaboration between Sales teams and Marketing to enhance brand presence and customer engagement.

• Drive cross functional collaboration between Sales teams and Product / Technology to drive innovation rooted in customer and market needs.

• Monitor, analyze, and communicate market trends and competitor activity.

• Utilize analytics and reporting tools to assess performance, trends, and growth opportunities.

• Build, mentor, and lead a growth-focused team, fostering collaboration and innovation.

• Foster a culture of collaboration across sales, marketing, product, technology, services, and customer success teams to ensure successful growth.

What We Look For…

• Proven experience in a senior leadership role, preferably as a head of sales/growth/revenue.

• Demonstrated success in driving growth strategies and delivering measurable results.

• Deep understanding of healthcare operations and technology market trends, customer behavior, and competitive dynamics.

• Strong executive level connections in the healthcare ecosystem

• Strong leadership and team-building skills, with the ability to inspire and motivate cross-functional teams.

• Analytical and data-driven mindset, with expertise in leveraging metrics for decision making.

• Exceptional communication and interpersonal skills, with experience presenting to C-level executives and boards.  

Key Competencies:

• Customer Centric Mindset

• Relationship Building

• Negotiation & Persuasion

• Financial & Contracting Acumen

• Executive Communications

• Leadership & Talent Development

• Strong analytical and problem-solving abilities.

• Adaptability and resilience in a dynamic environment.

• Agility & Change Management

Education

Bachelor’s degree in business, marketing, or a related field (MBA or equivalent preferred).